Business ProfileforJohn's Plumbing & Pumps, Inc

1. Appointment made with ****'s for 10/3/23 to ensure our drain lines were flowing. One seemed slow during heavy rain. ****'s wanted $1,319.74. Estimated one hour work.2. Technicians put their jet line in one drain. It became stuck. They finally removed the line and made a second attempt in same drain at different location. Line stuck again. Technician knocked on our door and said they cannot do the job because the line hit drain rock and it could not be remove. They left ************************ our drain and about 50 feet of the same line abandoned in flowerbeds. We offered to pay a reasonable amount for time and travel but this it was rejected. Technicians left the job site (our home) with their line stuck in our drain and heavy rains forecast. 3. We called ****'s within minutes of crew leaving to speak with owner/manager about service problem. Was told owner was not available. Received bill by email for original amount that same afternoon. There was no return call from ****'s Plumbing, ever. We called again 10/6/23 and spoke with owner. We made appointment to meet at ****'s office on 10/10/23. 4. At meeting owner said she had to send her drain line to ******* for repairs and it cost her $2,000. We asked how that could be when the drain line was on our property? Owner said, well, I had to buy a new one. We again offered to pay an amount for time and travel but it was again rejected.5.We hired general contractors to find the line, remove it and repair drain pipe connection damaged by ****'s aggressively pulling on line to try to recover it.6. 10/17/23 received another email bill marked Past Due and that finance charges would accrue daily.7. We told ****'s we had to hire general contractors to fix the problem they created. ****'s technicians pointed out where the line was stuck but contractors found it in another location which was a French Drain. Their error is guessing where line ended took extra contractor time.