Business ProfileforA Place For Rover Inc

My toy poodle was injured while being boarded by a Rover sitter which resulted in me picking him up a night early. Rover opened a case in the event my dog needed emergency care, then denied the claim on the basis that it was a pre-existing injury. Their determination was made despite the hand-written notes of the veterinarian that my dog had an injury to his neck and paw. I was advised that I could appeal the denial by having my Vet summit additional documentation directly to Rover within 30 days. Before my Vet had the chance to submit additional documentation, Rover emailed that as a courtesy they would provide a courtesy payment in the amount I would have received if the claim had been approved. However, I would have to sign a settlement release in which Rover would not be held at fault, and I would agree to not share my experience in a public forum that could negatively impact Rover's reputation. My dog showed no improvement from the prescribed treatment, and I was advised that he would unlikely improve. My Vet told me to keep him comfortable since he was still eating, but if he goes two days without eating that meant it was his time...time to put him to sleep so he would not continue to suffer. My sweet pooch died exactly two weeks from the day he was injured. The pain of losing him is unbearable at times as it feels like a loss of a family member. Instead of me being able to peacefully grieve this loss, I have received emails over the weekend from Rover informing me that I can no longer use Rover unless I agree to their updated terms of service, to include changes to their arbitration agreement. Rover does not want to be accountable for the injury that occurred while my dog was in the custody of their boarder. My dog taught me the meaning of unconditional love, and because of that love I am sharing my painful experience. I do not want any other pet owner to experience what I am going through right now; therefore, my silence can never be bought.