2 Customer Reviews
Review from Rachel C
1 star06/01/2023
PCC Cooking Class: I had booked a cooking class at PCC, Redmond location. I have been battling a stomach virus and emailed the class specialist the morning of to request a class credit, not a refund. The response was no refund or credit unless I found a replacement and it's a 50% additional cost now to re-book and has to be used within 30 days.As a PCC member, I'm extremely disappointed in the customer service experience that I am being penalized due to an unexpected virus that could potentially expose others. I fully intend to take a class and did not want a refund.The only response I received was "well people with covid we make the same rules for them too." So because a customer has an unexpected contagious virus, its PCC's policy that the customer only has 30 days to re-book and pay an additional 50% because the customer was ill."Review from Kimberly E
1 star06/17/2022
I couldnt attend the cooking class because my husband had Covid tested positive 2 hours before class . I had called to see if I could get a credit or refund . They told me no . I need to let them know 7 days prior . Well I had no idea that by me choosing to not attend and keep people safe . I would loose $80.00 !!!!! Thats a lot of money ! They will not give me a credit to another class or a refund . I feel this is so unfair and so wrong . . ????
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