Business ProfileforCascade Eye & Skin Centers

I went to the cascade eye in ********, **, and had my eyes examed, and was told I need stronger lenses., So I received my new glasses, they were not any different from year before. I needed to have them redo the exam at no charge a week later. BUT THEY WOULD CHARGE MY Insurance again. I feel it is a fraud on there part to get more money from insurance I canceled.

New patient scheduled for a full eye exam and is billed as a comprehensive medical eye examination.   Patient was given a prescription for eyeglasses based on the findings of the exam.  Patient filled prescription with another third-party retailer which informed patient there was no change in prescription. 

After the patient contacted us regarding their continued impaired vision - we scheduled a "glasses check appointment", whereby if there is an error on the prescription - there is no charge for the appointment.

If the physician during the "glasses check appointment" determines there are other diagnoses contributing to the impaired vision, we inform all patients there *** be an additional billing warranted for the specific diagnoses.  Patient had a pervious procedure done on their eyes several years ago - which *** require a differing procedure to remove built up film on an inserted lens, that *** be the source of the impaired vision. 

Patient is member of a contracted payor and we must follow all medical billing procedures as outlined in our agreement with the payor(insurer).   

There is no intention to misrepresent or overbill any patient.  We are fully transparent with all patients as to the process and understand it *** be frustrating to understand.   Our customer service manager attempted to resolve the issue with patient, but patient stated, "you don't understand" and ended further communication. 

We welcome the opportunity to resolve the matter with the patient should they choose to be in communication with CESC.