Business ProfileforLee Johnson Chevrolet Mazda

Date of the transaction: Oct 20th 2023 The amount of money you paid the business: I sold them my 2019 Mazda 3 premium and sent them additional downpayment as ***** USD to lease a new Mazda CX 90 hybrid. They suggested doing this to bring down the monthly leasing payment to around $300 What the business committed to provide you: a leasing contract starting from Oct, lasting 3 years What the nature of the dispute is: at the time of contract signing, finance person promised me to send me the contract via mail and we shall receive Mazda finance mail to start paying lease. However, I didn't receive it as per promise and kept calling *** Johnson Mazda for three months. From what they claimed, the finance person overcharged me downpayment so Bank cannot approve my financing because it's exceeding the residual value of the car. The finance person tried to fix it privately but weren't able to resolve it. My call finally uncovered the truth and Sales manager/General manager stepped in to correct it and got bank approval. They promised me over phone call that the 3 month delay won't cause any issue with delay in leasing payment or penalty. However, as soon as they sent it to Mazda Finance, I received debt collection call saying that I was delayed in payment for over 2.5 months and were charged penalties. I talked to Mazda Finance and they realized that it was the fault at dealership. They later received two months of leasing payment from *** Johnson Mazda ******** to bring the account current but I was still charged with penalties. I had to call Mazda Finance to waive it. The two months of payment is coming from the money they overcharged me so the ** of *** Johnson Mazda ******** promised to pay me back. I'm still not receiving it now and no contract was sent to me.Whether or not the business has tried to resolve the problem: Yes but only when I called them.Account/order/tracking number: not available