Customer ReviewsforAutoNation Ford Bellevue

They've had my car for a warranty repair since 7/1, so closing in on 40 days. They (****) called the day the car arrived, not knowing what I had told the appointment taker, asking what was wrong. Then on 7/10 they called again on 7/9 asking why the car was there. Then despite many messages they haven't contacted me back since. Tomorow will be a month. Was my car stolen? Whats going on? I've left messages on their automated system and with employees. Can't get a call back and still don't have a car. I've been paying 500 a week for a rental car. I can't believe this.

The worst experience of my life! Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within warranty...After 1.5 months of AUTONATION having my vehicle "for repair", and MULTIPLE voicemails without response, I finally got word "they could not reproduce the issues & the vehicle was ready". Although paperwork suggesting repair was provided upon drop off from GMC Certified mechanic. With things not adding up, a 3 hour commute for a pop in visit was made- to find my vehicle DAMAGED from an unexplained collision, 700+ unexplained miles and no repairs made to the strut. This "business" could not explain the location of my vehicle while in there possession, how the damage occurred and/or who had been driving the vehicle.The mileage discrepancy was said to be an entry error (proof upon drop off this was not an error) The damage was initially denied to full extent by Auto Nation.. Then images were cross referenced from drop off, showing no prior damage & obvious NEW Front end DAMAGE .. With their hands tied, they offered body damage repair but refused to provide a new full point inspection as the damage did appear to be a big deal to THEM.OVERALL- The finger was pointed at me for buying a used vehicle in the first place, GM ***** is a complete ************* artist at the least. When no agreement was made on AutoNation's part, to fix the damage they caused and or the original repair of the struts (under warranty), the suggested help of a lawyer was mentioned... The response from AutoNation was "Good, we have a building full of them. Good luck". What great customer service! Pat on your back GM ************************************** utter disrespect, unethical behavior & being taken full advantage of as woman, the only semi solution to this nightmare was involvement of a male. Call me a *****, but this a fair warning to steer clear of this ruthless establishment and it's shady people.

I bought an Audi etron from **** Autonation. I noticed right away they never gave me the Charger to charge my car. Within a week I noticed Transmission liquid is leaking on the ground. Within 2 weeks after they fix the Transmission leak smokes coming out of the engine and it had to be towed to the dealership. I asked the Sales Manager to return the car and he said you only had 5 days to return and I am out of luck.They said I should tow my car to Audi Autonation which i did. I asked Audi Autonation for loaner car and they said we did not sell the car to you so you have to ask **** Autonation. All they cared about is they made the sales and who cares I can't drive my car with few weeks of purchase