3 Customer Reviews
Review from rodney L
1 star07/29/2024
I was tricked by the sales ad they published, they showed the expensive mask I wanted, the F30 mask, but what they sold me was a cheap Dreamwear mask. When I told them the picture was of the better mask. I was told too bad this is what you ordered. It is a clear case of false advertising and very poor customer service. I am glad I found out about their dishonest now before I put my self in the place of relying on them. all I can say is beware they are taking advantage of older Americans.
Respshop.com Response
07/30/2024
I am so sorry we did not meet your expectations. We are always looking for ways to improve our customers experience so we appreciate your feedback.
I have looked into your order and it looks like we provided you a refund for the difference between the sale price and full price Amara View and we gave you store credit towards a new mask. The Newsletter that went out last week was indeed for the Amara View mask and not the F30 (they look similar) which your picture showed you got. You placed your order online and your invoice shows you chose the Amara View, I just resent that invoice to you. You can place a new order for the F30 and keep the Amara View. Let me know if there is something else we can help you with.
We have not sent out any newsletters selling the F30 for $49.
Review from Cheryl L
5 stars04/03/2024
My bipap broke and I had to get a replacement quickly. ******** sent me my new machine by expedited delivery and it's set up and working fine. I am very grateful for the care and speed with which they handled my urgent sleep need. They have my highest recommendation and sincere gratitude. The reps there are outstanding -- shout out to ***!Respshop.com Response
04/04/2024
Thank you ******. We are very glad we were able to assist you. Hope you have a great sleep!
******** Team
Review from Katherine B
1 star11/10/2021
Ordered a few times from them. Twice I was sent the wrong merchandise and they got upset because they couldnt send the items I actually ordered. I took and sent pictures and they tell me I should order from somewhere else because Im not happy theyre sending the wrong merchandise.Respshop.com Response
11/19/2021
Thank you for reaching out to us! As we explained to you, we have sent you new merchandise in the past and also refunded your last order while letting you keep the items as well. We have requested that you call us in the future to place the order for you so we get the correct item ordered. We wish you all the best!Customer Response
11/19/2021
I DID call and spoke to Ahn and then you replied like I was in the wrong.
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