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Find a Location

Embassy Suites-seatac Airport has 1 locations, listed below.

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    Business ProfileforEmbassy Suites-seatac Airport

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    15920 W Valley Hwy, Seattle, WA 98188-5551
    BBB File Opened:
    11/3/2008
    Years in Business:
    15
    Business Started:
    11/3/2008
    Business Started Locally:
    11/3/2008
    Alternate Business Name
    • Embassy Suites Seattle-Tacoma
    Business Management
    • Rios, Manager
    Contact Information

    Principal

    • Rios, Manager

    Customer Contact

    • Rios, Manager
    Additional Contact Information

    Fax Numbers

    • (425) 227-9567
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    April 7-9 I reserved a nice hotel for my special needs daughter's 11th and her 13 year old special needs cousin so they could have the chef made eggs and swim. Stay up play*** video games and **** have some fun without any bully***. My niece is deaf and my daughter is autistic. They were quietly play*** uno at the tables and since it was late,they were quietly rid*** the glass elevator play*** uno. The doors opened on floor 4 and my niece got up and held the door for a large group of late teens to early 20's kids think*** they wanted on. One of the largest of the girls says, "u got a f-*** problem bitch? I'm bout to f u up lookin at me like that u dumb a** white *****." Two others chime in to say they'll "beat the brakes off her white ass". She has a small amount of hear*** but my daughter heard it all. They hurried to up to our room on the 8th floor and tell me. As I'm go*** to the front desk, the door opens on 4 again without me push*** it. They charge in on me threaten*** to f me up. I asked if she feels tough threaten*** two handicapped children....and another kid gets in my face talk*** about how he'll kill me for speak***. I tell the desk lady and she does noth***. 20 minutes later, they are all on the 8th floor, stand*** outside our door star*** in window at my kids. The next day, they're still there at 11...and my kids wouldn't come out. We were held hostage because staff did noth*** when this group threatened to kill me. I called the police and they had to remove them from our floor. Then the hotel charges me 406 to be a hostage. I want every dime back and between priceline and embassy suits, they should provide a trip, airfare, hotel, all of it for destroy*** an 11 year old handicapped child's b-day. We could have been killed but the large group had at least 3 rooms with not one adult and three rooms was money to them....not the lives they risked.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Great West + Pacific

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