Business ProfileforProsidium Warranty & Capital

I went through Fork of ********. A well sought out auto dealer and they suggested Principal Warranty Corporation to me for my *** insurance. Well because of Principal Warranty Corporation's *** department my account went into Charge off *********** by the lien holder. State farm paid right away (in May 2022) but I was still receiving calls from my lien holder because the *** department was taking months to even contact the lien holder. So, I called and emailed Principal Warranty Corp. and was told everything was fine that they will send the whole payment. Months later in November (2022) I got notice it went into charge off, I called, and they said they had made a mistake and would send another payment. In February (2023) I realize another payment had not been sent. I called Principal Warranty Corp. again they say it was my main private insurance job to make the payment. I call State farm and they tell me my *** insurance is trying to be sneaky and get out of paying. So, I call them again. Finally, Feb 27th 2023 they said to me that they sent the second payment the lien holder will have it in **** business days and apologized for the run around. 14 days later I call again because my Lien holder still has not received this second payment. They say "oh the payment department didn't want to send it" I said "what for" the customer service professional said they didn't understand and had to call me back. This has been going on for almost a year. I am now contacting lawyers because at this point, they arent taking me seriously, and just are wanting me to give up. State farm says they will send me all the documentation I need, the car dealership also apologized for what Im going through and sent me the contract I signed proving what they owe. This is insane. All over 1k dollars.

Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. As discussed with PWC management, a check to your lienholder was expedited and mailed out on Tuesday, March 14th. If you have any further questions or concerns, please do not hesitate to contact us.