At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 221 1st Ave W Ste 310, Seattle, WA 98119-4224
- BBB File Opened:
- 7/1/1989
- Years in Business:
- 37
- Business Started:
- 1/1/1987
- Business Started Locally:
- 4/1/2008
- Business Incorporated:
- 4/1/2008
- Accredited Since:
- 9/5/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Travel Leaders Leisure Group, LLC
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. John Bell, Director of Marketing
- Ms. Annie Scrivanich, Senior Vice President
- Ms. Teresa Tennant, Operations Manager
- Contact Information
Principal
- Mr. John Bell, Director of Marketing
Customer Contact
- Mr. John Bell, Director of Marketing
- Additional Contact Information
Fax Numbers
- (206) 774-1259Primary Fax
Phone Numbers
- (206) 285-5600Other Phone
- (888) 681-7408Other Phone
Website Addresses
- (206) 774-1259
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
paige E
08/17/2023
Cruise Specialists Response
08/19/2023
Thank you for reaching out to us and we apologize that you had a bad experience. The wildfires in ****** had a significant impact on flights in and out of North America in June.
Regarding the short layover on your flights to board your Oceania cruise, these flights were booked by the cruise line and were provided well in advance and approved by your family member who made the reservation.The shortest layover was 1 hour on the outbound flight, and the cruise line wouldn't have issued the ticket if it wasn't a legal connection. That said, we know its stressful to miss a connection and were glad to see Oceania step in quickly and book you on a later flight so you could make it to your Mediterranean cruise.
As to your returning flights, we were in communication with the designated family member on record and when made aware of the new flight arrangements, she informed us that those flights didnt work and that she would make her own arrangements to get home from ********.
Here is the communication from your family member regarding the air issue: "*****, I appreciate your help! We will get this figured out eventually. xxxxxx."
On Saturday, June 10, ***** received the following message from the her:"We have contacted the concierge on the ship and called the Oceania hotline. We also called Air Canada and were placed on hold for 1 hour and 15 minutes, and then they hung up on us. The cruise was amazing. The flights to and from the cruise ship didn't go well." At this point, ***** informed her that our attempts to reach the air department at the cruise line were also unsuccessful, and she advised the client to work with the onboard staff as they were better positioned to be able to help having made the flight arrangements to begin with.
We did receive your email about this issue. Our team had been working with your family member regarding the air situation. We apologize for the communication wires getting crossed.
We are sorry for the unsatisfactory experienced and would be happy to answer any questions or assist you in any way we can. Please contact us at ************ or contact our sales manager at ********************************
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