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          MakingCosmetics Inc. has 1 locations, listed below.

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            Business ProfileforMakingCosmetics Inc.

            Cosmetic Manufacturers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.13/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/27/2006

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers skin care products, cosmetic ingredients, cosmetic containers and equipment for manufacturing cosmetics.

            Products & Services

            Cosmetic Manufacturers

            Business Details

            BBB File Opened:
            12/7/2005
            Years in Business:
            26
            Business Started:
            5/15/1997
            Business Started Locally:
            5/15/1997
            Business Incorporated:
            12/21/2007
            Accredited Since:
            3/27/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 4:00 PM
            T:
            9:00 AM - 4:00 PM
            W:
            9:00 AM - 4:00 PM
            Th:
            9:00 AM - 4:00 PM
            F:
            9:00 AM - 12:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mrs. Karin Bombeli, CEO
            • Mr. Thomas Bombeli, Member
            Contact Information

            Principal

            • Mrs. Karin Bombeli, CEO
            • Mr. Thomas Bombeli, Member

            Customer Contact

            • Mrs. Karin Bombeli, CEO
            Additional Contact Information

            Fax Numbers

            • (425) 292-9601
              Primary Fax

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Placed an order with Making Cosmetics on 3/12/2023 ,and it is now June 21st my order has still not shipped. Contacted the company left a voicemail and never received a call back.There policy dont allow refund or exchange but yet my money has been taken and I have not received my products yet . Other people have businesses to run as well.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mikayla W

            12/11/2023

            While I do truly feel making cosmetics make great products that I enjoyed working with and using as did my customers the products simply are not worth the hassle of dealing with this company.It's always something with them and somehow it's always the customers fault.Making cosmetics never provides accurate tracking information, everything is "container generated" meaning it's supposed to be in a certain shipment from **** but they've got no actual idea if it's really there or not, I've actually had post office employees ask if I was sure I wasn't getting scammed by this company because there was no evidence of the package containing my making cosmetics order existing. They never ship on time.If they even bother to respond to your customer service inquiries whatever your issue is is all your fault and making cosmetics will not take accountability or work to resolve issues.Their website is very poorly maintained to the point you can't place an order or create an account at all or at least not without hassle.I've ordered from this company probably a dozen times and half of them have been a horrible experience that resulted in having to contact customer service and be ghosted or told my issues with my orders were because of something I did or didn't do. What that might b is never explained.Not worth the hassle

            MakingCosmetics Inc. Response

            12/14/2023

            Thank you for your feedback, *******, we have been in communication with you recently, you sent a message to us on Sunday 12/10/2023 and we responded to you on Monday 12/11/2023 (the next business day). We have not received a reply to our response so that we could offer you further assistance.  
            We are sorry to hear of your unhappiness with our continued business relationship. We looked at your order history and see that almost all of your orders placed with us shipped within 1-2 business days of them being received. The other two orders shipped within 5 business days of receiving them. When orders are shipped from our facility, we ship using the shipping service that you select if placed directly on our website. 

            At the time orders are processed through our system an email is sent to the customer with the tracking and update later that day when the parcels are picked up. We are always happy to assist a customer with placing and order if they are having a difficulty, just this last week we had an email from you and we responded to you but you did not respond to us so that we could assist you with placing your order. 
            We also reviewed all communication overt the last two years with you and do not see anything that has not been answered or ignored.  
            If you would still like assistance with placing an order, please respond to our email that we sent you so that we can make this happen for you. 
            Sincerely, 
            Making Cosmetics ****  

            Local BBB

            BBB Great West + Pacific

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