Business ProfileforMakingCosmetics Inc.
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 10800 231st Way NE Ste 100, Redmond, WA 98053-2079
- BBB File Opened:
- 12/7/2005
- Years in Business:
- 27
- Business Started:
- 5/15/1997
- Business Started Locally:
- 5/15/1997
- Business Incorporated:
- 12/21/2007
- Accredited Since:
- 3/27/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 4:00 PM
- T:
- 9:00 AM - 4:00 PM
- W:
- 9:00 AM - 4:00 PM
- Th:
- 9:00 AM - 4:00 PM
- F:
- 9:00 AM - 12:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mrs. Karin Bombeli, CEO
- Mr. Thomas Bombeli, Member
- Contact Information
Principal
- Mrs. Karin Bombeli, CEO
- Mr. Thomas Bombeli, Member
Customer Contact
- Mrs. Karin Bombeli, CEO
- Additional Contact Information
Fax Numbers
- (425) 292-9601Primary Fax
- (425) 292-9601
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Angela H
07/22/2024
MakingCosmetics Inc. Response
07/25/2024
Hello,
Per customer service:
Our customer reached out to us through our customer service portal on 07/19/2024 we responded on the same day.
First Message
07/19/2024 which we responded to on 07/19/2024 to advise that we shipped to the correct shipping address that customer has supplied to us when order was placed on the website. We had advised that she sign up for the text notifications as this was Friday that she reached out to us and the order should deliver next day. **** Priority has up to 7 business days for delivery there is not a guaranteed delivery date with the United States Postal Service.
Second Message
07/ 21/2024 which we responded to customer on 07/22/2024 (Monday) and also advised of the tracking showing order delivered.
Customer has never responded to any emails that we sent out to her. ******** had advised that she was going to report to the BBB but she has not responded to any of our emails sent to her regarding her order.
We did ship to the correct address and have not heard back on confirmation from customer if she received the parcel.
Her last email sent to us on 07/21/2024 Customer said that we did not reply to her email sent to us on 7/19/2024 and included
"I called **** and was finally able to reach someone after many attempts, and they said **** sent it to the wrong location by accident and said Id still receive it on Saturday. They gave me a **** number that services my area to call, but each time I reached out, they hung up. Please, assist as my package is late."
We responded and asked her if the order was received per tracking showing delivered and we have no reply from her.
The email address that customer used to contact us in our portal was *********************
We always try our best to assist our customers but we do need feedback from them when we respond so that we can work together for a proper resolution wether it was a mistake on our part or a shipping service issue.
Best regards,
MakingCosmetics Inc.
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