Customer ReviewsforAmerican Crawlspace Cleanouts

I was hoping to get a phone call from them to discuss an issue with the service they provided, I made few attempts and reached out to their main office, nothing but " someone will call you in the afternoon" Well, still no phone call. I chose them because I wanted my business to go to a local company in the city I live in. They deserve a 5-star review for the incompetence and 1 star for the service they provided.

We initially serviced this customer for ants on July 9th of this year. He declined the recommended drill and treat option and opted for an exterior treatment only which costs much less than the drill & treat. Our technician returned on July 26th for a follow up service. Customer indicated they were having no issues and turned our tech away before he could complete the service. On August 6th, our technician was sent back to this customer after he called and said they found ants upstairs where they had not seen them before. Our technician again recommended a drill and treat service which would be an additional charge since he had only paid for the previous exterior treatment. He wanted our tech to perform the service for free and we explained that it was a more expensive service which he had not paid for yet. We did offer to perform the drill & treat service at a discount which he again declined. The customer then called the office later to complain about his service. Our pest manager promptly returned his call on and left a voicemail since the customer did not answer. The customer did not return the call. This communication all transpired late last week. We will continue to try to reach the customer to address his concerns. We do not feel that this review accurately describes our consistently high level of customer service and follow up.