Business ProfileforValve Corporation

My complaint involves recent hit AAA release Helldivers 2, which was developed by Arrowhead Games and published by **** via the Steam and Playstation platforms. Initially, there were no issues or strange requirements that would make me reconsider my purchase, and thus I have played the game for more than two hours -- the maximum amount granted for refunds as defined within their refund policy. Should the game continued to have had no extraneous issues, I would not have had a problem with continuing to own the game.Where the issues start, however, is when publisher **** announced that linking your Steam account to their Playstation Network system would be required to continue to play the game, with a starting date of May 6 for new players, and existing players being required to set up a new account by June 4. The justification is that account linking was apparently required from the beginning, but was suspended due to issues with account linking. This would be fine if this issue was properly communicated, and knowing this was the case and that account linking would eventually be made mandatory would have made me refund the game within the two hour grace ******* In addition, publisher ****'s own playstation website page for the Helldivers 2 game explicitly stated prior to 5/4/2024 (after the announcement was made) that linking accounts was not required (attachment fzzk5mi2hykc1.png)With this information in mind, and the fact that I am unwilling to link a Playstation Network account due to ****'s past handling of data security, I reached out via Steam support to request a refund on the game that is being taken away from me as of next month for a game that has been out less than 4 months and I have owned for less than 3 months with no warning of this occurring, and was almost immediately rejected due to the mentioned 2 hour limit. I can understand this if I can still play the game, or if it was an older game that went end of service, but this is not acceptable.