6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bear T
1 star12/22/2023
My brand-new **** pickup truck left the original dealership in perfect condition. It arrived at my house with a broken speed sensor. A week and $437 later, I was able to pick up my truck from the local dealership. After waiting 2 weeks for a response, I emailed Diesel Auto Express back asking for an update. They sent me a response stating that it was impossible that they could have damaged the speed sensor harness and therefore declined to pay. Seriously? I would have given 5 stars if they had just shown a little integrity. Now, I'm filing a claim with the broker, ********. We'll see how that goes.Review from Ashley L
2 stars08/25/2023
I had a terrible experience with the owner and dispatch from the start! I kept getting different information about where my vehicle was and how long it would take. I had to contact dispatch and the drivers myself because they wouldnt call and give me updates. It wasnt until a second driver took over that I finally got updates and my car delivered. When I expressed my frustrations to the owner and other company members, they didnt apologize or take any accountability for their poor customer service. What was supposed to take 3 days actually took 10 days.Review from Hunter H
1 star07/11/2022
Worst car shipping experience I have ever had. Poor communication from the beginning. When they showed up to deliver my vehicle, they had the wrong car and told me that they accidentally put my car in another state. They confused my car with another similar one and didn't bother verifying the *** numbers. After finally getting in touch with someone, they only offered me a $75 discount on the shipment and told me I was lucky to even get that. DO NOT USE THIS COMPANY.Review from Darius R
1 star04/06/2022
Horrible service non communicative supposed to deliver my vehicle a certain day wasnt going to tell me that the werent going to be able to deliver until i called them and asked where my vehicle wasReview from Adam R
5 stars12/21/2021
Used Diesel Auto Express in conjunction with Montway and had a great experience. After failed attempts from 2 different carriers and losing almost 3 weeks, Diesel Auto Express was able to pick up my vehicle within 48 hours of my call and delivered it from the **************** to ******* in 10 days without incident. I would definitely recommend them and will use them again myself.Review from Franklin R
4 stars06/30/2021
We had a positive experience with Diesel Auto Express. The pick up was smooth and the driver professional. There was a slight delay with drop off, 11 days after pick up instead of 10. The drop off driver was courteous and professional. I would have appreciated better communication up front regarding the delay instead of having to call the company for an update.
Diesel Auto Express Response
07/23/2021
We are thrilled to hear about your great experience with our company. Your reviews are always helping us better our services, we will strive to do our best in the future. And if you ever need professional transport, we would be honored for you to consider us.
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