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Find a Location

O N B Automotive Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • O N B Automotive Inc

      3002 Grand Ave Everett, WA 98201-3911

      BBB Accredited Business
    • O N B Automotive Inc

      2425 Cedar Rd Lake Stevens, WA 98258

      BBB Accredited Business

    Business ProfileforO N B Automotive Inc

    Auto Electric Service
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2001

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    O N B Automotive Inc offers automotive repair services.

    Products & Services

    Auto Repair , Auto Repair- Brakes, Alternators, Starters, Transmission Service, Coolant Services, Repairs and Heaters

    Business Details

    This is a multi-location business.

    Find a Location

    O N B Automotive Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • O N B Automotive Inc

        3002 Grand Ave Everett, WA 98201-3911

        BBB Accredited Business
      • O N B Automotive Inc

        2425 Cedar Rd Lake Stevens, WA 98258

        BBB Accredited Business
      Location of This Business
      3002 Grand Ave, Everett, WA 98201-3911
      BBB File Opened:
      11/1/2001
      Years in Business:
      24
      Business Started:
      10/1/1999
      Business Incorporated:
      10/22/2010
      Accredited Since:
      11/1/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      8
      Alternate Business Name
      • O N B Automotive Repair Inc
      Business Management
      • Mr. Dave L Kerr, President
      • Mrs. Shelley D Kerr, Vice President
      Contact Information

      Principal

      • Mr. Dave L Kerr, President
      • Mrs. Shelley D Kerr, Vice President

      Customer Contact

      • Mr. Dave L Kerr, President
      • Mrs. Shelley D Kerr, Vice President
      Additional Contact Information

      Fax Numbers

      • (425) 317-8049
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/01/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      My ***** Sonic 2015 was overheating and on Thursday the 29th of December 2022 I took it to ONB Automotive Repairs for a service. Few days later, I received a phone call from **************, the shop owner, stated that the car cooling Fan was not working and needed to be replaced. Then he called me back saying that it was working and doesn't need to be replaced. On Tuesday January 24th 2023, ************** called me saying that the repair was not completed and they will need to perform more diagnostics and this will require more money. At this point I did not agree with him since he was being insisting and pressuring me to let them go ahead with more diagnostics and changing the parts.I told ************** that it will be too expensive and I would rather have my car back. He told me that I have to pay $2,900.00 for their time even though he said that the car was not completely fixed. I started feeling suspicious about ****************** business conduct and I felt that I was getting scammed and taken advantage of. He was calling me every week for 4 weeks with a new story and a price increase that was worth more than $1000 although we did not reach any agreement and the conclusion. In the end I was going to have to pay more than $4000 as per his explanation and that he can wait for my next paycheck so I have enough money. ***** and I agreed to meet on Tuesday the 31st of January 2023. I went to the shop to talk to ***** and he was not present as per our arrangement. The employees provided me with the invoice but they failed to provide me with the receipts for all the parts ordered and replaced. They refused to give me back the car because they want me to pay for what I did not agree to.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terry T.

      2 stars

      12/13/2023

      I've had my car into this shop for an electrical issue three times. First time they said it was a cpm module. I had it removed and replaced costing me over $500 for part's and labor. After a few days my battery was dead. It couldn't even get a charge. Added a new one to the car costing me a little more than $100. Took it back to the shop to have them check it again. They said that the new module was bad. I called the person/company that I bought it from and he said it was tested before sending it to me. In fact he told me that the core I returned was also good? I had the shops mechanic contact the guy and explain what was wrong. They called me back and said they were going to do some more testing on the car. Later that same day I was contacted by the shop and they told me that the radio was the issue after they pulled the fuse the draw stopped. I contacted my parts guy for a new one (radio) $525 and 3 day's later it arrived. Back this time to a dealership in Monroe to have it installed. Another $224+/-. Now I've gone through two batteries and nearly $1400 for part's and labor. I went out to start the car after it was sitting for three days and it wouldn't turn over! I contacted the shop and asked for them to call me back. That was four hours ago and I've not heard anything from them. I told them I feel that I should be reimbursed for the costs associated with the diagnostic, the two "bad" parts totalling roughly $1200? Nothing from them yet.Am I supposed to just eat the money for their misdiagnosis and having to replace good parts?

      Local BBB

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