Customer ReviewsforBanfield Pet Hospital

The staff is nice, so 2 stars. This place is a ripoff - their pet insurance gets you nothing. Recently our cat hurt his leg and they asked for $500 for an x-ray plus "estimated" another $500 to clean and splint the injury. Insane prices. Don't waste your time. Find a local, independent veterinarian.

We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.

I have used them since my pet ***** was 3 months old At first I thought they were ok because they would let me know when her shots were due etc.In June I took her for her annual exam and they said everything was fine. I knew something was wrong or unusual with her breathing so e took her to another vet and in the first 2 minutes he told me he detected a heart murmur and put her on 2 medications. I was furious with Banfield. Had this been detected earlier she would have had an opportunity for A longer life when put on the medication at that point.She has a valve problem and When I called Banfield and wanted to speak to the vet they said they would have them call me back. To date has been no response. I then tried for several days to cancel their service to no avail. My niece tried online and also tried calling them to no avail. Yesterday I finally got through to a person and always was told it was the wrong **** and would transfer me, well they said they could not cancel because I would have to pay them for and until the end of the year. I told them I had this service on a monthly plan but they still said I had to pay them. I refuse to pay them,This company is a total scam.I'm so upset I want to sue them and will be looking for an attorney to do just that.I want to know about this class action suit, does anyone know who to contact.They have been still charging my account monthly.

We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.

Wellness subscription plan is a scam and Bee Caves location has terrible management, as well as missing medication stock and staffing issues.Basic one does not cover medications, but in order to do anything vet care at all they request your dog be medicated and give a prescription. The ********* location continually miscommunicates and makes excuses to keep me on the wellness plan another month. I've called before to come pick up medications to discover they weren't ready or that employees aren't available once arriving. I set up an appointment for a spay, drop my dog off, and am told 2 hours later that the operation can't happen because of a shortage of meds. Why was this allowed to be scheduled then? What a waste of my time. Nobody checked on this for 3 weeks or called me. I've dropped samples off and had bloodwork done just to also receive no phone calls. Somehow, they always do something that extends your wait time juuuuust enough to wiggle out another subscription payment from you.

We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.

We have been Banfield customers with all three of our dogs over more than 20 years and have always been on the wellness plan with them. Of course, when we got a new puppy almost three years ago, we signed up again. In all that time we have never noticed a problem of any sort. That changed when we asked your manager, *******, for an accommodation for our anxious dog.We took our dog her to be examined and tested in preparation for her dental cleaning procedure. When we scheduled the dental service, we were told to bring her in at 7 am and that she would be there all day. They said they had many surgeries scheduled for that day and that ***** would be waiting because they get all the animals ready before the doctors come in. We explained that ***** is an extremely anxious dog and that we preferred to drop her off at the time the prep for the procedure was to occur in order to limit the time she would experience anxiety. The manager at the time was completely rude and literally told us that we should take our dog to a smaller hospital that did not have as many doctors or seek in-home care for her, that "this is the way we do it here". She refused to allow any accommodation for our anxious pet and actually told us to take our business elsewhere. With so many options to acknowledge and deal with our request, such as bringing her in just before the doctors arrived, prescribing an anxiety relieving medication, or even simply kindly and patiently discussing our concerns in an attempt to deescalate the situation, we were rudely told "this is how we do it here" and for us to take our business elsewhere. When we got back from the original visit, we discovered that the medication provided would expire within the time we were to use it, so this location dispensed partially useless medication.

We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.