Business ProfileforOld Dominion Veterinary Clinic

I have been a client of this Business since Dr. ****** was a Vet years ago. I have many cats and 2 dogs. The last couple of years this place has been rough to deal with on ALL LEVELS. Being put on HOLD and left to the point of having to call back. An emergency with a cat several months ago ended up taking me to another VET because ODV wanted $80 extra to see him that day. Today I called to see about a REFILL on a Rx for my dog who has eye allergies and only 1 eye. The Rx was for Prednisolone eye drops. I called ******* for refill but the Rx ran out 7/24/22. They sent request to ODV last week and never heard back. I did not hear from ODV either. Today I called ******* and they said they had no reply from ODV so I called them. Girl in office answering phone put me on hold, never answered after about 10 minutes so I called back. I recalled and in talking to her she stated the Rx was OUT OF DATE and they would not refill it without seeing my dog again and charging me for visit and exam of her eye. I told her at age 73 yrs old I didn't have the money currently and my dog was healthy, just her eye was a mess from the summer allergies. Could I speak to Dr. Spangler. She stated Spangler was with patients, too busy to call me back and refused to even ask to please refill the Rx until I had the money to bring my dog in for the visit. She refused to even LEAVE SPANGLER a message, told me that they would not refill it due to not seeing my dog for a year and that I needed to follow their rules. I told her I would NOT be back. MONEY is all they care about - NOT YOUR ANIMAL! I won't recommend them period and I'll find another Vet! ***** ******* ** ******** **

Ms. *******, We are very sorry to hear you had a poor experience with our clinic recently. While we understand that your pet appears healthy to you, please understand that standard of care requires a veterinarian to see your pet yearly ( sometimes every 6 months for certain medications) before he/she can prescribe medications. Especially for a medication like prednisolone which can cause ulceration of the cornea in certain situations. That is why a physical exam is so important. We have been very busy recently and appreciate our clients’ patience being on hold. We work in clients with emergent issues as best as possible. On top of a full schedule, emergencies push scheduled appointments back as our staff runs late. We try our best to accommodate. Dr. Spangler typically has time to call clients back after hours. The client service representatives take messages for her throughout the day. She returns them at the soonest she possibly can, typically multiple on a daily basis. Since it has been over a year since we saw your dog, longer for your other pets, a physical exam is necessary. Any veterinary clinic concerned with practicing within the regulations of the state would tell you the same thing.