Business ProfileforRaines Property Management

This a follow up email to document our conversation a few minutes ago with regards to Raines Property identified as *** ****** ****** *** ** ********** **. I understand that all requests for repairs to this apartment, after occupancy on 8/20/2023 have yet to be properly addressed. The most concerning is a leaking dishwasher that has been broken since the first day of occupancy and has leaked gallons of water onto the floor causing problems to the floor, carpet and now mold. I also have proof that this dishwasher was a an issue with the previous tenant. It is my understanding that there have been two occasions where you or another technician has been out to look at the problem. My daughter, ******** ********, occupant, said all that the only thing done to date is a superficial cleanup of the water and a promise to replace the dishwasher. The water cleanup, after two report major leaks, consisted of your staff asking her to provide towels and to help clean up the large puddles of water. I also understand the supply line for water to the dishwasher was shut off but now the garbage disposal cannot be used. While on the call you stated you spoke with the owner (I was told is your Father) who said a new dishwasher was installed. That is completely false unless it was done this morning. I don’t understand how the owner can tell you a new dishwasher was installed when you are the company providing the service. My attorney asked that I attempt to resolve this issue with you before getting him involved. Obviously this is not working so leave me no choice but to follow up next with a letter of intent from my attorney. In addition I will contact the township building authority to report the unsafe livening conditions at the building, ** school housing, and the Better Business Bureau (**********).