Customer ReviewsforSouthwest Sunroom & Window Co., Inc.

Our house is a steel framed house which we indicated to Southwest ahead of time. They came prepared accordingly. But, after removing the outer plywood to access the metal studs, they found that the internal metal framing was not consistent requiring additional structural reinforcement to secure the retractable awning. The installer team called in an additional, more experienced installation team to assist with the metal frame inconsistencies and kept us informed of their modified approach and progress with creating a secure structure to mount the retractable awning. Both teams worked for several hours to create a secure mounting structure. Once that was accomplished, the teams quickly installed the retractable awning, and it looks and operates great! We were very impressed with the skill and professionalism of both of Southwest’s installation teams and would not hesitate to recommend Southwest to others!

We had Southwest Sunroom & Window Co. install an electric indoor sunshade in our sunroom and an outdoor Sunsetter awning. We are very happy with both of them. Rob, our salesperson, was very courteous and nice to work with, and patient with me. I'm not the easiest person to please sometimes. The only thing I would change is the spacers that were used to bring the indoor shade far enough away from the glass wall to function properly could be a little nicer looking for the price paid. You cannot see them when the shade is down, but when it is up, you can. Other than that, the installation appears to be perfect, and we love them. I would recommend this company and Rob.

We had a comparatively small project- a repair needed (roof panel and fascia trim replacement) on our screened-in patio roof that had been damaged by a fallen tree. Overall, we are quite pleased with the finished result and the workmanship is excellent. They were spot-on punctual, and each representative was courteous, professional, accommodating. The company was forthcoming about the supply-line delay issues (we waited about 15 weeks or so). We also had one communication hiccup similar to Sarah G's. Ours lasted about two weeks before we heard back from our rep. After that, as in Sarah's case, a crew was scheduled for the next day and the job was completed as described. Given the similarities, ee can't help but theorize that scheduling smaller, less lucrative jobs may take a back seat to larger projects. In fairness, it was difficult for us to find a company that would take this comparatively small repair job. We feel fortunate and are thankful that this company took on a project that was likely much less lucrative for them than a full patio install. As said, the finished repair left it as good, if not better, than before the accident. Having said that, good communication with large and small customers, regardless of profit margin, is a cornerstone to building trust and good will. We're generally pretty patient and forgiving to an extent, but seeing that it has been mentioned, we hope management may want to take a closer look to avoid alienating customers. It's frustrating, not very professional and inconsistent with other aspects of their operation which are excellent.

They used drop cloths, clean up was satisfactory. Use of window was explained. Staff was courteous and helpful.

Everything was on schedule and the workers were very punctual. I would definitely recommend Southwest Sunroom & Window C., inc.

I cannot say enough about the service I received from this company. From start to finish - ordering the perfect awning with the exceptional knowledge and assistance of Teresa, receiving timely updates from Todd, and having the awning installed by Robert and Jeremiah. Everyone I encountered with this company was professional, courteous and friendly. Robert and Jeremiah were two of the nicest gentlemen I have ever met and they made it clear that my total satisfaction was their goal. Couldn't be happier! Highly recommend!

The office called at 8:40am this morning and said they were unloading our SunSetter Awning from the truck and would we be interested in having it installed today. Robert and Jeremiah arrived in less than an hour. The job was completed before 3pm and it looks beautiful. Everyone we dealt with was very professional, from salespeople to installers to office personnel. We highly recommend this company for quality work.