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          OxygenPlus Concentrators, Inc. has 1 locations, listed below.

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            Business ProfileforOxygenPlus Concentrators, Inc.

            Oxygen
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.71/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2011

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers new and reconditioned oxygen concentrator systems & replacement parts.

            Business Details

            BBB File Opened:
            4/26/2004
            Years in Business:
            22
            Business Started:
            1/1/2002
            Business Incorporated:
            10/11/2006
            Accredited Since:
            11/1/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Justin LaClair, President
            Contact Information

            Principal

            • Mr. Justin LaClair, President

            Customer Contact

            • Mr. Justin LaClair, President

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/28/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On September 2023 i ordered a oxygen concentrator from oxygenplusmedical.com It was supposed to arrive via ***** with a signature being required as per their website stated which can be accessed and viewed by visiting ******************************************************* and navigating to the paragraph titled 'Shipping.' 1st issue: My order was delivered to the wrong location 2nd: no signature was requested/required 3rd: upon notifying merchant, the company was rude. Very unhelpful. They claimed to have done what they could but lied. ***** told me via phone that the merchant never even attempted to file a lost package claim. 4: When i sent the phone recordings to merchant they again claimed they filled a claim which on nov 28 i was again told by ***** that no claim had yet to be filed. 5. Merchant won't do their part in assisting with the order i never recieved 6. To help with delivery i placed 2 (two) signs highly visible for ***** to know where the drop off location is. 7 they still got it wrong but acknowledged this and said they would need to merchant to begin the claim before a resolution can be given. 8. Till today the merchant has not done their part.
            Read More

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shari G

            01/16/2024

            The concentrator was loud when plugged in and after 5 minutes the wrench light came on in red and an alarm rang out until we turned it off. We called and left a message to the number that was provided and we sent an email. The response as to plug it in and tell them what was happening. When I finally had time to follow the instructions, the concentrator ran fine for 30 minutes and then the alarm rang out continuously and the wrench turned red again. We turned it off and haven’t not touched it since. Another email went out requesting a full reimbursement and a mailing slip to cover mailing fees. The response was that they normally do not give refunds. Do not bother using this company they are out to take advance of the elderly and a disabled veteran at that.

            OxygenPlus Concentrators, Inc. Response

            01/18/2024

            We had received an email from our customer that their machine was not working. The following morning we received a follow up email that it was working fine. A day or so later, we had another email that the machine was not working and they demanded their money back, and the accusations that we were taking advantage of the elderly started flowing. All before we had a chance to even speak with the customer. We reminded them that our policy that all customers agree to before purchasing, is that there are no refunds. But we would happily exchange it for another machine. We can't rule out the possibility that something maybe got damaged in shipping. We provided them with a prepaid label to send their machine back to us for exchange, and their reply was yet another accusatory email stating we are a garbage company and they promised to slander us daily across the internet, and even denied sending us the email where they said their machine was working fine. We supplied them a copy of that email, and we have not heard anything back until this complaint. We are still waiting for their machine to be sent back for warranty exchange.

            Local BBB

            BBB Serving Western Virginia

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