Business ProfileforValley Chrysler Dodge Jeep RAM

In May 2023 I was driving my car to the dealership for a state inspection. The car broke down on the side of the highway, and a tow took me in. While looking at the vehicle, they found several things that needed to be fixed. I was there for approximately three hours waiting for the car to be fixed. The final bill came out to $2600 and change. I was in shock and had no option other than to take out a high interest loan to pay this. Later mechanic looked at my bill and said that I was being double billed for labor. When I called the dealership today, July 10, 2023, I was informed that the way they charge for a job is they get an estimate from a book that tells them how long a job should take. In this case, the job was supposed to take five hours, but it only took three. However, I was charged for all the hours the book said that it took. Twice. This is highly unfair. If the person is being paid an hourly rate, and the Dodge dealership said that their hourly rate was about $180, then you pay for the amount of hours that they are working on your vehicle. If it takes longer than the estimate, then you pay more. This has been how my car has been fixed ever since I can remember. I have never been charged for hours that were not worked on my vehicle. To charge somebody for hours that their vehicle was not being worked on is, in fact, taking advantage of the person and stealing money. What I would like from this is the amount of money back that I should not have been charged. Despite what the book says it did not take this mechanic that amount of time to fix my vehicle I only want to be charge for the amount of time it took to fix my vehicle, not the amount of time it would take to fix my vehicle, according to a book, and not as if they were doing one job after the other.