75 Customer Reviews
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Review from Rose D
1 star05/09/2024
This company is so unreliable. I ordered my cap and gown regalia for my graduation, which is in May and my order was dated back in March. I spoke with people in the company and they assured me that everything would be ready for my graduation. My graduation is in two days and I received an email stating that nothing will be delivered to me in time for my graduation and to call my school to get a Back up regalia. I spent $1400 on my order and it hasn’t even been started. This company is completely egregious and their behavior and the way they treat their customersReview from Kerry K
1 star04/21/2024
I ordered a graduate package with a cap, gown, academic hood, and tassel for my Master’s graduation which is this Saturday, April 27th. When I tried on my gown after opening the package, I discovered that the sleeves were completely sewn shut and the seams are very tightly sewn together. I won’t be allowed to walk at graduation with the sleeves being sewn shut. Paying over $100 for this graduate package to receive such a massive quality control issue is extremely irresponsible of this company.
Oak Hall Cap & Gown Response
04/22/2024
Hi Kerry,The design of a Master’s gown has an extra length on the sleeve to indicate the status of your degree. The arm hole is before this extra part of the gown. Below is a link to a video we have made on how to wear a Master’s gown. This is a very common mistake with this type of gown.*****************************************Congratulations! Please contact customer service at ***** ******** if you have any further questions.Review from Kimberly R
1 star06/23/2023
I rented doctorate regalia and paid the fees before the deadline. Hours before graduation, after trying to contact them for days, I received a plain gown without the special embossed color for my discipline. When I called to share my dissatisfaction, I was told I would receive a full refund. That day I received an email stating they had refunded the $265 but the next day my account showed only 132.50 (50%) had been sent to the bank. I called to find out what happened and they had to call me the next day with an answer. They stated that since I did receive the item by graduation and only the gown was wrong, they only refunded half of the cost. I asked why I did not receive an updated email stating the change and I had to contact them for information. They pulled the old bait and switch. Tell me something nice to “resolve the issue” but actually did not deliver what they promised. Terrible customer service. I will not use this vendor again.Review from Melissa D
1 star05/24/2023
I ordered my PhD regalia on March 15, 2023 and it never arrived from my graduation. I sent numerous emails with no response.I spent hours on hold to speak with a customer service representative who then told me my regalia was shipping. My graduation was on May 24, 2023 and my regalia never arrived. When I called the company on the afternoon of 5/24, they told me that my regalia still had not shipped and they were sorry. After all of the work to complete a PhD Oak Hall nearly nearly ruined my ability to participate in graduation. Their customer service is terrible and they take no ownership for the detrimental impact they have in people’s special events.Review from Hannah R
1 star05/20/2023
Ordered my regalia on April 20. Have not gotten any sort of confirmation email and only have the purchase proof on my credit card. It is now May 20, and I still have no word on where my regalia is. Sent an email with no response. Terrible.Review from NANDINI M
1 star05/19/2023
I wish Universities did not make us order from Oakhall. They are the worst! I will not be getting my cap and gown for graduation and they have the worst customer service.Review from Ji A
1 star05/18/2023
I paid 1300.00 this so called company for the doctoral gown back in March and still haven't received my order. Not only it is despicably over priced, but the their costumer service is almost non-existence: I cannot count how many times I had to call them only to hear " we will get back to you" I am writing this only 4 days prior to my graduation with no regalia. I have zero faith in this company. I am in the process filing complaint to my school about their business practice.Review from Alyssa B
1 star05/18/2023
I place an order in early March for custom regalia for my Commencement on May 25. After multiple unanswered phone calls and an email inquiry that never received a response, I got a hold of someone today, less than a week from when I need my regalia. The company has no idea about the status of my order or where it is in production, and cannot guarantee shipping by early next week -- I have to await a call back in "24 to 48 hours" to get an update. If I get a call back on Monday, it seems unrealistic that even with one-day shipping, I will get my order by the day I need it. This is completely unacceptable - this company is taking thousands of dollars from students and failing to deliver their one primary service - to get promised regalia to clients by their graduation day. The incompetence of Oak Hall is truly astounding. If I do not get my order in time, I will be requesting a refund.Review from Jonathan B
1 star05/17/2023
Terrible company . My wife ordered her cap and gown in April and never received her regalia. I had to go out and buy her regalia from the university bookstore two days before graduation. Never responded to numerous emails and tried calling multiple times only to stay on hold for hours. When I finally spoke to someone they said that the order had been upgraded to next air and hopefully it would ship out in time which it did not. My wife got an email the day before graduation that they were sorry for the inconvenience but the order wasn’t going to make it and that they would refund the money but they never have. I would not recommend this company to anyone and would advise anyone to not use them as well. Worst customer service I have ever seen . They don’t even deserve the one star rating that it made me give them to file this review.Review from Mary C
1 star05/17/2023
I would leave zero stars if I could. I'm so glad I checked into this while I still have a few days to at least try to go get replacement regalia at my university bookstore. Like everyone else, ordered my regalia about a month ago and it's still showing as "in processing" and I can't get anyone on the phone or by email.
Customer Review Rating
1.19/5stars
Average of 75 Customer Reviews
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