Business ProfileforJohnston Cooling and Heating, LLC

Johnston heating and cooling installed backup gas furnace in our home in 2021 with a five year warranty on labor and ten year warranty on the unit itself. In January 2024 the unit stop working properly during the coldest days this winter. I called Johnston heating and cooling to come take care of the problem. Two technician came who were unable to address the problem. You can imagine how frustrating it was to be without heat when temperatures dropped to near single digits at night. I called Johnston again and requested they send someone who knows what he is doing. This time they sent a fellow named *****, he is someone with some years in the field and he discovered that the unit was never converted from natural gas to propane thus was on a Friday. He ordered the kit to convert the unit which took another week before they got the parts. ***** came back and converted to furnace to the proper fuel. Less than a week later the furnace stopped working again this time the owner came and said the induction motor was shot and the flamme censor wasn’t functioning that took few more days of cold nights until ***** once again came to the rescue and replaced the motor and the censor. Now all of a sudden water is dripping out of the furnace. Yesterday March 1st. I called Johnston heating and cooling again and was told that a tech will come between 4 and 6 pm to take care of the problem. Nobody showed up. So this morning Saturday March 2nd. I called again and the owner replied by texting that he will call me back thus was before 8am. I never heard back so I called again around 10am and spoke to him. He told me that he will call me back after he speaks with tech and give me an accurate time for when he will show up. 2 hours later no call back. By 12: 26 I called him back and he told that he just spoke to ***** and that ***** will reach out to me in 10 minutes. I am getting the run around for problems if their making. I ask that this issue is addressed since the warranty is on.