At-a-glance
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Overview
Ticketwindow was founded in 2004 and operates its software support in London Ontario Canada as an International Company providing cutting edge ticketing, point-of-sale, and queuing solutions to a variety of theaters, theme parks and outdoor festivals.
We understand the necessary requirements that fit the needs of live performance venues with our box office and online ticket management system.
We’ve developed innovative ticketing and queuing solutions that our clients trust to improve the guest experience and drive more revenue at their venues around the globe.
We help our clients achieve their goals through our unsurpassed service, rapid release software deployment and commitment to innovation. We have focused on fine tuning our process to ensure success for our clients, and in turn, our company.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- Grand Bend, ON N0M 1T0
- BBB File Opened:
- 11/2/2010
- Years in Business:
- 20
- Business Started:
- 11/5/2004
- Business Incorporated:
- 1/5/2004
- Accredited Since:
- 12/3/2010
- Type of Entity:
- Corporation
- Business Management
- Mr. Paul J Rivard, President
- Contact Information
Principal
- Mr. Paul J Rivard, President
Customer Contact
- Mr. Paul J Rivard, President
- Mrs. Judith A Rivard, Director
- Additional Contact Information
Email Addresses
- Primary
- Sales
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Bruce H
15/10/2023
TicketWindow Inc Response
13/09/2024
Hello Bruce,
Thank you again for sharing your feedback. We want to clarify that we did provide a full refund of the face value of your ticket through our automated resale program, with the only non-refundable portion being the service fee, which is standard across the industry. Additionally, we offer Ticket Buyer Insurance, which you opted out of at the time of purchase. This would have allowed for a full refund, including fees, in case of illness or other unforeseen circumstances.
Since we spoke in 2023 after resolving in your issue, we’d love the opportunity to welcome you back and regain your trust. As a gesture of goodwill, we’d like to offer you an early bird discount for your next purchase. It’s also worth noting that Ticketwindow was recently awarded the *Customer Service of Excellence Award* in 2024 by Festival & Events Ontario (FEO), a recognition we’re proud of and a reflection of our commitment to delivering top-tier service to our customers.
We hope you’ll consider giving us another chance to serve you, and if you have any further questions or concerns, don’t hesitate to reach out. Thank you for your understanding!
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