Business ProfileforAM Group of Companies

We bought our first and "forever home" in London in Apr. 2006, when my husband Edward, retired after 28 years in Canadian Air Force. Sitting on our veranda decorated at the moment for July 1st, or on the porch swing with family and friends spotting skunks and fireflies is a nightly activity. In Aug. 2020, we were relieved when AM Group of Companies in London replaced our well worn roof with a new one. Unfortunately, in Feb. 2021, we discovered water leaking from the ceiling in the hallway. When AM inspected it, they said it was caused by ice damage not covered by the roof 50 year warranty. They did offer to fix this, for a price which we are willing to pay. I am emailing you to report a problem we are having with getting a response from AM. Both my husband and I have left phone, email and written messages as well as hand-delivering a letter (I"ve enclosed ones dated Apr. 24/22 and May 23/22 as well as an email from AM) on May 24.22. AM's lack of response to any of these, makes us wonder if they might refuse to fix any future problems. We are fearful that if we found someone to do it, it would invalidate the warranty. We paid $26,954.64 for the roof. Thankfully, we have not had any leakage this past winter of 2021/2022. If you could assist us in getting the roof repaired before winter, we would be so grateful to be relieved of this worry.