Business ProfileforPaystone

Description of Complaint: In 2011, a merchant service broker called *****************. arranged a merchant service deal between ******** Fitness Inc. and a merchant service company (sometimes called a ************) called ******. In November of 2015, after ******** requested a rate review from our broker (*****************.), our broker found us better rates with a new merchant service provider (************) called **********. I have found out - and this was verified by several lower rung representatives at both Paystone and ****** - that it is the responsibility of the broker who manages arrangements/agreements with the merchant service companies who should have both coordinated and ensured closure of the old account (******) at the same time the new agreement (with **********) was executed. It was not. ******** has been paying - by way of pre-authorized debit transaction - $56/month and $150/year to ****** for an open account that has had ZERO transactions since November of 2015 (6 years). Records at both Paystone and ****** show this. There have been no transactions since the date that the account should have been closed. The sum total that ****** collected during this period is $5,000. I assume that ****** pays Paystone. In 2019, *****************. was bought up or taken over by Paystone. Paystone claims that it is not responsible for anything that occurred prior to this year. ****** says that our agreement is with and through Paystone and that ****** is not responsible. Presently, my last several communications have received no reply. On three occasions, representatives - one in particular - committed to get back to me by the "End of Business Day". This never happened. Desired Settlement: Refund