22 Customer Reviews
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Review from M. N.
1 star31/05/2024
Our debt was garnished by PRA Group who agreed (via email, so it's a binding contract) to discontinue. They made this agreement after we submitted our budget etc, I give credit Shannon was very helpful. Two weeks later the garnish still comes out so I called a little hot under the collar. They passed the buck, made excuses, etc. Then I got a call from the Director Al berating me, insulting me, lecturing me he's angry I called his staff liars. He's refused to give me anything on paper agreeing to follow the contract agreed on. Told me he went against his better judgment and after speaking to me can see why. Told me I'm barking up the wrong tree when I asked what kind of assurance do I have that this won't happen again in two weeks and that I should take you're word for it. He blamed our payroll dept for lieing. I asked for his boss and he told me he was the boss. He also laughed and mocked me that I couldn't afford a lawyer. Horrible company. I doubt anybody would want them representing their company at this point.Review from Robyn P
1 star23/02/2024
My debt was bought by the PRA group, when I went to pay it off they told me they didn’t have my file anymore that it got sent back to *********, so I called ********* and followed direction to make my 3000$ payment. A month later I’m being told my payment wasn’t recieved to contact the PRA group. Well I’ve never ran into more ignorant workers Hugh aswell as the supervisor Sonya. It seems to me these people try to do the bare minimum work and watch the clock pass, telling me they have no information to provide me. Thankfully I ran into an amazing worker through ********* and she tracked my payment that was sent to the PRA group by a cheque. Hugh nor Sonya didn’t bother to look into my file enough to provide this information and continued to tell me I don’t know what I’m talking about. I’m trying to close on a mortgage and this is required to be paid as a condition, it is causing me financial hardship as I had to get an extension on my mortgage while waiting for a proof of payment.Review from Kevman S
1 star12/02/2024
These ****** don't stop calling *** ********* me. I'm done with it and I want them to stop. I never once received any calls emails or any letters stating that I owe any money. Now last time tell them to leave me and my family alone.
PRA Group Canada Inc. Response
14/02/2024
Your review has been forwarded to the Compliance department for review and response. It is possible we are calling the wrong number and for that I apologise, can you please contact [email protected] and provide your phone number so that I can add it to our Do Not Call list.Review from Jonathan H
1 star30/01/2024
PRA Group has been sending me emails asserting that I owe 17k+ on a debt originating from **** with an time sensitive offer to settle for a lessor amount. While the generous 10% settlement discount is admirable, the fact that I have never had any relationship with ****, let alone an unpaid balance, would be laughable if it were simply an honest mistake, but judging from other comments about PRA Group it seems that sending ********** debt claims is an intentional business strategy intended to coerce an unsophisticated individual to pay the offered settlement amount by exploiting their misplaced trust that the collection notice was legitimate. The curious fact that I had been "subscribed" into receiving their emails and had the option to "unsubscribed" confirmed my suspicions **** *** ***** **** ********** * *********** * **** **** **** ***** ******* **** *** **** ********** ** ********* **** ******* ******** ** ****** ************ ****** **** ******* *** ***** ***** **** ****** **** ***** **** ****** ** * ******* ***** ******** *** **** **** ** ***** **** ** *** **********PRA Group Canada Inc. Response
31/01/2024
Your review has been forwarded to the Compliance department for review and response. I was able to locate a file matching your name, creditor an amount owing you've mentioned, however, this file is currently with a different company and you would not be receiving emails from PRA Group. If you believe the emails are in fact coming from PRA Group, please forward them to [email protected] and we'd be happy to investigate further.Review from Luc B
5 stars15/11/2023
I was dreading having to discuss with PRA regarding a debt that arose following identity theft which allowed the fraudster to acquire telecommunications assets. This bad debt ended up on my credit report and I was refused a credit card. It was with surprise that I discovered that the PRA staff were courteous, respectful and attentive to my problem, whereas I expected acrimonious exchanges. Rather, it was with efficiency and diligence that PRA carried out its investigation and resolved the imbroglio. PRA’s commitment to treating consumer debtors with the fairness and respect they deserve are not empty words. Prejudice against collection agencies with harassing methods is certainly not justified at PRA.PRA Group Canada Inc. Response
17/11/2023
Thank you for taking the time to write this review, we value your feedback and are happy to have helped you out with this situation.Review from kyle j
1 star06/11/2023
Horrible. I get calls everyday. ********** ********** **. ***** ******* me by stating they never received one of my cable boxes which I did infact send back and they put me into collections. This was over 7 years ago. I refuse to pay for someone elses mistake.PRA Group Canada Inc. Response
07/11/2023
PRA Group is not attempting to contact you in regards to a ***** *******. Can you please contact one of our Recovery Specialists at 1-866-226-8881 to verify your identity, once this has been achieved they will be able to provide you details of what you are being contacted about. Alternatively, you can email [email protected] with your phone number and I can add it to our Do Not Call list.Review from Hamidullah A
1 star05/10/2023
*** *** * ******** I received a letter from you today and I called you and talked to your agent. I hope you would stop ********* ** ****. I will block your phone calls and ignore your letters.Review from Phillip M
1 star18/08/2023
I have 3 credit monitoring services. I have no outstanding debt. I get 3-5 of these calls a day. No voicemail left. I refuse to answer calls from people or companies I don't know. Please stop calling me, this is harassment.PRA Group Canada Inc. Response
18/08/2023
Your review has been forwarded to the Compliance department for review and response. Can you please contact [email protected] to provide the phone number you'd like us to stop calling.Review from Jessica M
1 star18/07/2023
Call me all the time, I blocked the number but they fill my voicemail box. I don't have any outstanding debt. Please if you get a call from this number do not give them any personal information or money. ** ** * ******** ***** ** ******** **** ** **** **** * ******** **** *** *** * **** *********PRA Group Canada Inc. Response
20/07/2023
Your review has been forwarded to the Compliance department for review and response. As I am unable to find your name in our system, I believe we may be calling the wrong number. Can you please email [email protected] with your phone number, and I'd be happy to check.Review from Alan L
1 star09/05/2023
This (supposed) company has been sending me letters about money I owe from National Bank of Canada for $2850.56. The "current principal balance as of 2023.04.21 is $1708.66." Then, another note indicates: "Make a one-time payment of only $768.90 to settle your account and SAVE $939.76." Seriously, folks!! ** **** ***** * ***** **** *** ** ****** I have never dealt with National bank. They can't even get my name correctly (listed as Alban). * **** ***** *** * *** ** *** *** ** **** **** *******. I have never paid them, nor do I ever plan to pay them anything. **** **** *** ***** ** ******* *** *** **** ** ***** *************** * *** *** ****** ** ** **** ** ****** ** ************ (Too bad the one star rating is the lowest we can chose from.)
Customer Review Rating
1.18/5stars
Average of 22 Customer Reviews
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