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          Fanshawe Driving School Inc. has 1 locations, listed below.

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            Business ProfileforFanshawe Driving School Inc.

            Driving School

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            20/11/2015
            Years in Business:
            10
            Business Started:
            20/11/2013
            Business Incorporated:
            20/11/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of REGISTERED for this business, issued by Ministry of Transportation

            These agencies may include:

            Ministry of Transportation

            659 Exeter Road

            London ON N6E 1

            800-2684686

            https://www.mto.gov.on.ca

            Type of Entity:
            Corporation
            Business Management
            • Zafir Ahmed, Manager
            Contact Information

            Principal

            • Zafir Ahmed, Manager

            Customer Contact

            • Zafir Ahmed, Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Finding a good driving school near you

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            27/07/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Paid for a service, told it’s expired. No expiration on my gift card. Took weeks to get a reply, repeatedly ignored. Driving instructor insulted my daughter, not up to date on Covid changes (expired licenses good until Dec 31 2022) Manager did not contact me via phone as requested by email July 7 with a follow up July 18 they instead replied saying that I was insulting. Looking for refund at this point. Horrible customer service. Attached is only the last comms with the owner **** as well as git March 2022 spoke to ****** on 2 occasions after my daughter was told her hours expired…no expiration date on goft card, purchased Dec 2019… Covid-19 Jan 2020-Jan 2022 my daughter was reluctant getting in a vehicle ******** Reply ‘I’ll get back to you’ nothing. April 2022 several text messages to ‘Supervisor’ unanswered… but read April 2022 - fb messenger, got a quick reply and contact to resume lessons April 2022 - the same person that ignored my texts earlier reaches out to set up time with my daughter May 2022 - first lesson since pre-Covid. Instructor refuses to take her bc License is expired… daughter tells instructor she went to service Canada and they will not renew, valid until Dec 2022 (Covid protocol) instructor says to my daughter ‘are you dumb?’ Your license and the gift card has expired. Daughter feeling down, gets out of car. June 2022 I take daughter to service Canada to get that ??? in writing. I then let her instructor know that and sent pic and said I would like a new instructor. They direct me to Elena. 2 voice mails to Elena no call back. I eventually got through to a lovely young lady (*****?)who ‘has the perfect instructor’ she calls back and says sorry… can’t switch instructor… even though my daughter is feeling anxious about the last interaction Back to ******** messenger and directed to ****… whom replies without even speaking to me … the paying customer and on my second email…11 days after the first email ??

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alina S

            08/12/2023

            I just want to thank this institute on there outstanding work in the community very humble and extremely knowledgeable stuff they should work in government sectors as they are truthful people and just simply genuine and generous services beyond expectations .I was just wowed all the time with their skills and today I am a safe and better drive just as they promised . Don't read the negative review and loss your chance to know wonderful people .Some people just cannot understand the policy and terms of and institute and nag about it and than just go put an negative review for their incompetent research or lack of asking questions before purchasing:)

            Local BBB

            BBB Serving Western Ontario

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