Business ProfileforSouthwestern Bathroom Renovations

We provided a quotation to customer based on what was asked, we asked if they wanted a shower conversion or to keep it as a tub shower, a tub is what they wanted. All shower and tubs come with some sort of anti slip on the bottom to prevent falling this is not something that was discussed as you only use as a shower not a bathtub. the majority of faucets in tubs and showers do not come with volume control and **** has used this system for many years with only tempurature control. The sound of the water flowing through the pipes is normal when in use. we provided you a quotation to remove the faucet wall and replace the system with an old **** system called ******** which does have volume control but this has been discontinued and is not easy to find stock anywhere on this. We deal with many suppliers in the city and have access to many different faucets but choose **** as it been a very well known quality product. As far as the last comment it will be taken as a grain of salt as yes i understand everything has become expensive today but price increases are reality in the last couple years.

The following is Bath Expert's response to my Review. My rebuttal is mingled within their response. Note that "BE#:" denotes Bath Expert's comments and "JP#:" denotes my rebuttal comments:

BE1: "We provided a quotation to customer based on what was asked, We asked if they wanted a shower conversion or to keep it as a tub shower, A tub is what they wan0ted."

JP1: I, not they, simply asked to have the bathtub faucet replaced. Bath Expert quoted me a price for the exchange. I most sternly refused there greedy offer.

BE2: "All shower and tubs come with some sort of anti slip on the bottom to prevent falling This is not something that was discussed as you only use as a shower not a bathtub."

JP2: The fact that I only take showers and not baths was never discussed, and it's for that reason the bathtub was never discussed. If it was discussed, then I would have refused this bathtub because I don't want a lumbar support in my tub. Secondly, I'm sure there's a manufacture out there that makes bathtubs without back supports AND anti-slip bottoms. Bath Expert makes you believe that what they offer is the best for their customers. But when a customer is disabled in some way, and can't confirm these things, we end up trusting the contractor. And therein lies our stresses and anxieties.

BE3: "The majority of faucets in tubs and showers do not come with volume control and **** has used this system for many years with only temperature control."

JP3: ***** and ******** ******** make conventional or typical single handle, temperature and pressure controlled bathtub faucets. Again, Bath Expert thinks that the **** Eva Posi-Temp faucet is most popular and so that's what they give their customers. BUT! who knows if other people are dissatisfied with this faucet as I am; I can't call Bath Expert's customers to find that out now can I? Like the bathtub, this facet was never discussed otherwise, I would have FLATLY refused it.

BE4: "The sound of the water flowing through the pipes is normal when in use."

JP4: The loud pressure sound comes out of the spout of the faucet, not the pipes, and I'm sure the loud sound is an annoyance to my condo neighbours.

BE5: "We provided you a quotation to remove the faucet wall and replace the system with an old **** system called ****trol which does have volume control but this has been discontinued and is not easy to find stock anywhere on this."

JP5: More inaccuracies. According to Bath Expert's proposed "Replacement" contract, they were offering me a "***** Lahara Monitor 17 Series Tub and Shower Faucet" at a price of $983.06 (including materials and labour but not taxes). There was no way I was going to oblige their greed.

BE6: "We deal with many suppliers in the city and have access to many different faucets but choose **** as it been a very well known quality product."

JP6: When BE visited my home we discussed replacement faucets, but BE insisted that the **** they gave me was the most popular faucet and were very reluctant to order a different make. Again, **** is not, I repeat, IS NOT the only faucet manufacturer, but Bath Expert refused to discuss other faucets.

BE7: "As far as the last comment, it will be taken as a grain of salt as yes I understand everything has become expensive today but price increases are reality in the last couple years."

JP7: If someone were to purchase the material themselves at a hardware store it would cost them approximately $1,000 for all materials. BE, who gets their materials at a discounted price, still charged me an additional $5,000 for labour, but with their deceitful discount of 40%, I paid $3,000 for 6 hours of labour by 2 men. That's $250 an hour for each labourer. I call that greed.