Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Don-Mor Carstar Collision has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDon-Mor Carstar Collision

    Auto Body Repair and Painting
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1997

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    1056 Brydges Street, London, ON N5W 2B4
    BBB File Opened:
    30/4/1991
    Years in Business:
    44
    Business Started:
    1/1/1980
    Accredited Since:
    7/1/1997
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Carstar London Brydges (Don-Mor)
    • Don-Mor Auto Glass
    • Don-Mor Automotive
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:30 PM
    Sa:
    9:00 AM - 12:00 PM
    Business Management
    • Donald Morton, President
    Contact Information

    Principal

    • Donald Morton, President

    Customer Contact

    • Donald Morton, President
    Additional Contact Information

    Fax Numbers

    • (519) 659-4474
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donald R

    1 star

    12/08/2024

    Carstar's business practices are, in my opinion, deceiving *** ******** *******. I scraped a post trying to get into a narrow parking spot in a parking garage at *****************. It was vey difficult to reach the claims department at my insurance company but the person I did reach in another department suggested I get estimates then call insurance. So I went to Carstar and asked for an estimate. I was told that they only do estimates once a claim has been opened. I was advised that only then could they provide an estimate thus guaranteeing they get the business. When I challenged them they said for a $50 deposit toward the work they would do it. I decided to pay and was told if I didn't have the work done there I would lose the deposit. After answering questions about the "collision" they took my car somewhere and returned about 15 minutes later. All they would tell me is that a new door was required but no cost would be given until I had a claim number thus guaranteeing they got the business. Subsequently I got advice from insurance not to go through insurance to avoid substantial premium increases. I got another estimate, very reasonable and no door is required! Today carstar called me to tell me they had called my insurance company and discovered that I had not opened a claim and asked why. My response can't be printed. An investigation of this business should occur.

    Local BBB

    BBB Serving Western Ontario

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.