Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Freedom Motors USA has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFreedom Motors USA

            Van Conversions
            BBB accredited business

            Contact Information

            740 Watkins Rd

            Battle Creek, MI 49015-8695

            Get Directions
            Visit Website
            (800) 625-6335

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/21/2011

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Freedom Motors USA is a manufacturer and retailer that offers a line of wheelchair accessible vehicles in the US.

            Products & Services

            We developed an assortment of rear and side-entry wheelchair accessible vehicles such as SUV's, cars, trucks, and vans that cater to the lifestyles of their customers. We manufacture in Battle Creek, Michigan, and deliver nationwide.

            Business Details

            Location of This Business
            740 Watkins Rd, Battle Creek, MI 49015-8695
            BBB File Opened:
            5/29/2001
            Years in Business:
            37
            Business Started:
            1/1/1987
            Date of New Ownership:
            2/25/1997
            Business Incorporated:
            2/25/1997
            Accredited Since:
            4/21/2011
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mrs. Cortnie Dykstra, CFO
            Contact Information

            Principal

            • Mrs. Cortnie Dykstra, CFO

            Customer Contact

            • Mrs. Cortnie Dykstra, CFO
            Additional Contact Information

            Fax Numbers

            • (269) 223-7110
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a handicapped van from Freedom Motors, I wanted the van to hold my Action tracchair. All through the negotiations, I asked for measurements.Bottom line chair would not fit and vehicle would not work for **** am a disabled veteran. I offered to pay shipping both ways, plus negotiated processing fee.Have got nothing but run around from sales person.
            Read More
            Read 4 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ty B

            05/05/2024

            ....to date, I have had a great experience with this company...I am a left-leg amputee, professional, and I wanted to drive myself around with my mobiity scooter 6 years ago...the Kia Soul option from FMI was ideal...bought it off the website, got it delivered to Texas, have had only minor issues, all of which were addressed by the FMI warranty at a local handicap-repair shop (Mobility Works)...after the 3 year warranty expired, whenever I did have an issue, the Production and Service Managers (I've dealt with two) both went out of their way to assist with some minor issues, part replacements, and advice...this little van allows me to transport myself alone, continue working, seeing my family, and getting out into the community (for physical reasons, I can't use a prosthetic leg)...All in all, I am very, very pleased with my experience with FMI over an extended period of ownership. The original price was very reasonable, compared to other van options, and my gun-metal gray little Soul is pretty stylish to boot-and still going strong.
            Read 4 More Customer Reviews

            Local BBB

            BBB in Western Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.