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          SunFrog, LLC has 1 locations, listed below.

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            Business ProfileforSunFrog, LLC

            T Shirts

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers retail internet sales of printed shirts with over 2 million designs to choose from.

            Business Details

            BBB File Opened:
            8/29/2014
            Years in Business:
            10
            Business Started:
            6/14/2013
            Business Incorporated:
            6/14/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SunFrog Shirts
            Related Businesses
            Business Management
            • Jennifer Paffi, COO
            • Mr. Josh Kent, Owner
            • Mr. Aaron Singler, CEO
            Contact Information

            Customer Contact

            • Jennifer Paffi, COO
            • Mr. Aaron Singler, CEO
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/20/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            First, the phone number BBB has on file for this company is out of service. We have made over 10 attempts to contact Frog and there partner *************** with no reply to emails, messages through Websites or direct messages through Social Media. Per *********, Frog is the 3rd party vendor that prints and ships shirts. Based upon info online, Frog gets the majority of the revenue but either way, I just want our item as guaranteed or they need held accountable for false advertising and for having no customer service at all. The guarante is clearly says for items to arrive by Christmas must order by December 3rd. We ordered in November! It says 7 to 10 days to ship, we are WAY past that! Says 1 to 3 days for a reply, ourselves and ****** still haven't gotten one. We have no tracking yodate or anything! I have informed delivery, which is how I found out that they had created shipping label but never shipped. The US Government website for the postal service, clearly shows they made a label but never gave the package to the post office. We have made every attempt to contact them. Based on reviews, we are not the only one with issues. All we want is the item here by Christmas! This is the onmy thing my son was asking for and excited to hopefully get as he loves *********. Our money had been taken from our account but item never was shipped by Frog. I don't care what there deal is with *********, I filed a complaint with them to. All that matters is they are responsible for printing and shipping to meet the guarantees. It's obvious they made a shipping label but then never shipped. Now with no customer service reply and no working phone number, I I left with having to file this complaint. If not made right, BBB needs to hold them accountable with there rating since no CS, noreplies, no number and failure to honor guarantees. Only acceptable solution, item must be here by Christmas rather they overnight it or drove it here. Documents attached.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kinsey B

            05/23/2023

            Prepare to be blown away by the exceptional quality and outstanding customer service offered by SunFrog. As someone who appreciates unique designs and personalized touches, I recently had the pleasure of ordering a custom-embroidered t-shirt from them. From start to finish, their attention to detail, user-friendly process, and captivating social media presence left me thoroughly impressed. Beyond their exceptional products, SunFrog's social media presence is on point. Their platforms serve as a constant source of inspiration, showcasing the stunning range of embroidered designs they offer. Their eye-catching visuals and engaging content make it a pleasure to follow their updates. It's evident that they have a genuine passion for their craft, and it shines through in every post.

            Local BBB

            BBB in Western Michigan

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