Customer ReviewsforEastbrook Homes, Inc.

While attending an open house ***** showed us a few floor plans. Even though we disclosed to him multiple times we had a buyers agent and we would most likely use her, he had to get approval for us to use her. He said this was policy because he "did most of the work already". They allowed us to use our agent so we moved forward with Eastbrook. Throughout the process ***** continued to make empty promises and provided incorrect information. Which in the long run ended up causing a mutual release between us and Eastbrook. After choosing our home, lot, and selling our current home. We were notified the day before our ************* meeting that the home prices were up 15k, and lot prices up 4-6k. In the "contract" they were supposed to notify us within our contingency period, which ended over a month after we were notified. ***** told us that if we put our deposit down (which we did almost 4 months prior) we would be locked in to the base prices during the 90 day contingency period. That was not the case. We were very upset to hear this, so we asked to have a conversation with their boss. We received a reply from Eastbrooks ** of Sales *********************. In his reply he said that he was willing to talk, but the decision was firm. We were not provided the opportunity to explain our situation and to be truly heard. To maybe even settle on a compromise. As he had already made up his mind. As the ** of Sales, we expected to at least be treated like people and not a number. The only good thing that came out of this, and we are thankful, is **** allowed us to receive our deposit back. While we are thankful to have our money back, we are saddened by our experience & would have much rather to have had our dream home in *****************. We will never recommend *****************, and Eastbrook. Please do yourself a favor and choose a different builder. As even if you had a good sales rep, upper management clearly only cares about the $, and not about people.

While Eastbrook can appreciate the concerns and we apologize for this customers experience, there are specifics to buyers agency and payments from the seller that did not meet the criteria as required, yet Eastbrook choose to allow the buyers agent to be included in the transaction and had agreed to pay them in acceptance with the Purchase Agreement.The customer also signed a contract which was contingent upon the sale of their home and was given 90 days to sell it. Our contract states DURING THE CONTINGENCY PERIOD, THE ESTIMATED CONTRACT PRICE IS SUBJECT TO CHANGE IF BUILDER PRICING CHANGES. The customer released their contingency on 5/17/23 and unfortunately, based on timing, cost of materials and labor, our pricing had increased. While we had the right to retain their initial ******* deposit per the purchase agreement, we chose to return the amount in full.Eastbrook is truly sorry that this relationship did not work out and apologizes for any lasting effects this had on the customer. We simply cannot guarantee prices on contingent contracts until the contingency is released and pricing can be updated at that time. If we are ever able to have the opportunity to serve this customer in the future, we would love the opportunity to do so, but understand that this may not be possible.

False advertising, unethical price hikes, poor communication, little flexibility. We signed up to have our home built based on the 10 to 12 month advertised timeline eastbrook provided. This was a financial decision based on a lease we have signed, so that our mortgage and rent payments never overlap. Our expenses are budgeted based on what we knew we needed for the home, according to eastbrook. Our construction meeting was scheduled without consulting us first, and when this meeting is scheduled, then the timeline for the home is set. To our surprise the home is to be finished 2 months early. That is an additional 5k out of our pockets(that we don't have), due to impatience and poor communication on Eastbrook's behalf. We brought this issue up several times with no adequate response or none at all. Our contact on this complaint was ************************* and eastbrook customer service.On top of this prices were raised 8k AFTER we had put money down to secure the lot we wanted. We signed the contract trusting that eastbrook would not put us in a position to over price our home. Well, it turns out that the home is valued at 8k less than contract price. Our main upgrades were all structural which add value in nature, nothing exorbitant. To add, We can only work with LMCU for financing because of eastbrook's setup, so we have no option but to use the one and only assessor provided! Customers of eastbrook and lmcu are kept in the dark until its too late. This is poor customer service and unethical practices as it leaves us helpless and blind. We had a financial plan with this 13k that we now owe to have our home finished. It will leave us with little to no money as we are required to do lawn within 9 months and that is 5k on the cheap end. We are in a position to not be able to own this home at all and might be forced to sell it before we move in. We are disappointed how little eastbrook cares about getting us in a home that we like and can afford.

Eastbrook apologizes if there is confusion concerning the estimated completion of the customers home. We have two different documents that we have reviewed with this customer in person to communicate an approximate month for the completion of the home. One document is from our pre-construction meeting dated 7/18/2023 where the estimated month of completion is clearly written as February of ****. This document is signed by both the seller and buyer. The second document is from our pre-drywall walk dated 11/28/2023 where the updated approximate month of completion is clearly written as February ****. This form is also signed by both the seller and buyer. Our current job status sheet, showing all jobs and their approximate month of completion, is currently showing an approximate month of completion to also be February of ****. Eastbrook is uncertain how the month of completion has not been communicated well enough for the buyer to understand when the home will be complete and ready for close based on these documents.Eastbrook also cannot, and will not ever, mandate whom a buyer uses as a lender for their mortgage. While we have preferred lenders that we work with, the use of any of them is not required. While we do recommend using a preferred lender as they each have a full understanding of Eastbrook, our processes and have direct communication to make the process much smoother for the customer. The customer has every right to use whichever lender they deem appropriate for them. Appraisals can be updated and may be in this customers best interest. The appraisal currently on file is from the plans and specifications prior to any construction and is about 6 months old. Having a new appraisal with the home near completion, allowing the appraiser an opportunity to walk through the home, along with using current comps may be warranted. This would be the customers decision.Eastbrook is truly sorry for any effects building this home, and the timing of completion, may have on this customer. We have each willingly entered into a contractual agreement with the requirements clearly written and agreed to. We certainly care about each customer and believe that following the contractual agreements is the best way to serve our customers.

Eastbrook is poor on customer relations when they have to service a home buyer after the purchase. We had a crack in our ceiling that was noted before completion but did not get fixed before our closing. We moved in and then months later they made two attempts to repair this 20 ft long crack in our living room and kitchen area. Each attempt was worse. So now we have asked for monetary compensation because of this flaw. Initially Eastbrook declined and said they don't give compensation. They want a third attempt to fix this which they said would be to scrape the whole ceiling which would encompass our living room, kitchen and dining room. We said NO to a third attempt. This would be a massive undertaking and we don't want to living through all the drywall and drywall dust that would happen especially because we are living in the home. We asked again for compensation in the amount of $4000 which is just 1% of the price we paid. They said they would give us $2000. That is a kick in the gut in comparison to what we have been through and will now live with a big defect in our home. It takes weeks for them to reply to emails or text messages. It's not fair when you spend over $400,000 for a home.

The customer is correct, Eastbrook prefers to fix the problem rather than paying to leave it. We are sorry the customer does not want to do this. What Eastbrook offered was a representation of what the cost would be to do the repair. Eastbrook is more than willing to do the repair.

The problem with Eastbrook is customer service again. They did not fix the crack when the house was still under construction and unoccupied. There was plenty of time to fix it and we repeatedly expressed our concerns. Eastbrook did not address this problem until months after we had moved into our home. Eastbrook says they want to fix instead of a pay compensation-we did give them two tries that FAILED. We wanted this fixed. So we do not want a third attempt at such a large scale job while living here. We want Eastbrook to give us the 1% of purchase price for damages and stress of this situation. Eastbrook is a large company and should put the customer first.