Business ProfileforEastbrook Homes, Inc.

While attending an open house ***** showed us a few floor plans. Even though we disclosed to him multiple times we had a buyers agent and we would most likely use her, he had to get approval for us to use her. He said this was policy because he "did most of the work already". They allowed us to use our agent so we moved forward with Eastbrook. Throughout the process ***** continued to make empty promises and provided incorrect information. Which in the long run ended up causing a mutual release between us and Eastbrook. After choosing our home, lot, and selling our current home. We were notified the day before our ************* meeting that the home prices were up 15k, and lot prices up 4-6k. In the "contract" they were supposed to notify us within our contingency period, which ended over a month after we were notified. ***** told us that if we put our deposit down (which we did almost 4 months prior) we would be locked in to the base prices during the 90 day contingency period. That was not the case. We were very upset to hear this, so we asked to have a conversation with their boss. We received a reply from Eastbrooks ** of Sales *********************. In his reply he said that he was willing to talk, but the decision was firm. We were not provided the opportunity to explain our situation and to be truly heard. To maybe even settle on a compromise. As he had already made up his mind. As the ** of Sales, we expected to at least be treated like people and not a number. The only good thing that came out of this, and we are thankful, is **** allowed us to receive our deposit back. While we are thankful to have our money back, we are saddened by our experience & would have much rather to have had our dream home in *****************. We will never recommend *****************, and Eastbrook. Please do yourself a favor and choose a different builder. As even if you had a good sales rep, upper management clearly only cares about the $, and not about people.

While Eastbrook can appreciate the concerns and we apologize for this customers experience, there are specifics to buyers agency and payments from the seller that did not meet the criteria as required, yet Eastbrook choose to allow the buyers agent to be included in the transaction and had agreed to pay them in acceptance with the Purchase Agreement.The customer also signed a contract which was contingent upon the sale of their home and was given 90 days to sell it. Our contract states DURING THE CONTINGENCY PERIOD, THE ESTIMATED CONTRACT PRICE IS SUBJECT TO CHANGE IF BUILDER PRICING CHANGES. The customer released their contingency on 5/17/23 and unfortunately, based on timing, cost of materials and labor, our pricing had increased. While we had the right to retain their initial ******* deposit per the purchase agreement, we chose to return the amount in full.Eastbrook is truly sorry that this relationship did not work out and apologizes for any lasting effects this had on the customer. We simply cannot guarantee prices on contingent contracts until the contingency is released and pricing can be updated at that time. If we are ever able to have the opportunity to serve this customer in the future, we would love the opportunity to do so, but understand that this may not be possible.