Business ProfileforTender Lawn Care

In 2021, TLC did some landscape design work & planting for **. Six trees immediately showed signs of needle cast, but TLC told us to continue to water. We did, but in spring 2022 the arborist they hired determined that the trees could not be saved & should be replaced. TLC reminded us that their contract only allows replacement one time. In summer of 2022 the trees were replaced w/the advice that we contract w/a tree service company, at our expense, to keep the trees healthy. None of the other trees on our 2+ acre property have ever needed this, but a company was hired. On the day that new trees were planted, it was obvious that they had significant dead areas also, but TLC told us that was probably from the heat of the truck during transport. The tree company we hired (that they recommended) came out to take samples, twice, & found both needle cast & an insect infestation in the new trees. TLC was notified, shown ********* ********** this with the tree company themselves. They informed us they would notify their supplier, but their contract only allowed replacement 1 time, so we were on our own to have these trees removed & replaced, an expense of thousands of dollars. In 2023 we were informed that the trees were probably not going to survive. At this time we sought legal advice. The attorney recommended we contact TLC 1 more time, since we never actually received the product we paid for (6, healthy trees) in the 2 years we'd been working with TLC. At that point, TLC agreed to refund our money for the trees, labor, wood chips that we paid for, etc. They sent us a check along w/a letter asking us to remove all previous, negative, online reviews. This review is in response to that request. While we appreciate the refund issued, TLC had no intention of refunding us or standing behind their defective products had we not sought legal counsel in an effort to obtain what we had initially paid for or a refund for the 12 dying trees planted over the span of almost 2 years.