Customer ReviewsforBoss Services

I would NEVER recommend these guys. Absolutely UNPROFESSIONAL. Not only did they do a terrible job once but TWICE. We paid 12k for our bathroom “remodel” it was just some flooring a shower and new toilet…and the guys that did it didn’t level out the bathroom floor before putting the new flooring on top of it they just left the old floor that was uneven and not complete underneath that the original owners put in. (They were supposed to do our subfloor and didn’t do that either, it was the ENTIRE reason we called them. Our floor was dangerously water damaged and soft) So the new floor we paid them 12k to put in was cracked and broke in a multiple different spots less than 6 months after the job was completed the first time because the new flooring would just bend in when walked on. Where they put our new shower in the drywall was left all exposed and unevenly cut to the walls where they put in our new shower and they used the wrong size drywall to top it off and just left it that way. We contacted them because 12K is a LOT OF MONEY to get cheated!! They assured us they’d come back out and redo the ENTIRE thing, made us wait 4-6 weeks to schedule since they had to order the flooring and showers…SAME GUYS came out, they only ripped out some chunks of the subfloor that were damaged and fixed those. They said they didn’t want to take our vanity out and put it back…and then just put more flooring over that, they didn’t rip the shower out and replace the subfloor underneath it where there’s a big hole under it even after we were PROMISED that they would be ripping it ALL out…even though we were told they were “redoing the entire project again” to “make it right” when confronted about it we were BLOCKED and IGNORED… been not even a year and WE have to pay someone a lot of money to come fix their screw up. The shower is STILL LEAKING after they supposedly redid it all but they never ripped the shower out like the guy told his boss he did. So they’re liars and cheats.

The last contact you made with us was January 2023. It has been over a year since our last visit to your home. We have not blocked your phone number or email. We haven't heard anything about a leak until this review. We were at your house 6 times to try to satisfy you. We have done everything we can to make you happy and it still wasn't enough. We completely ripped out the first job we did and redid it and you still were not satisfied. We completed everything in the scope of work (twice). The bathroom looked great at the time of completion. I'm sorry you are not sattisfied.

I have never been treated with such disrespect. ******* the Supervisor was hands down unprofessional in the way she spoke to me. Telling me "I'm talking, I'm not finished", when I had questions on why my furnace less then 5 years old needed to be fixed every year. Which was installed by Boss. She went on to say "I didn't break your furnace" and "I (the customer) neglected my furnace". I will NEVER go back or RECOMMEND their services.

Your furnace was installed in 2018. You have never had it serviced. I'm not sure if you change the filter or not. You have not called us to fix it so I can't vouch for the people that you have had working on it. Respect goes both ways. We try to do everything we can to help but we can't just hold a phone to our ear and be yelled at. I'm sorry we are not a good fit for your needs.

Terrible quality and customer service. Both window installers were fired after our windows were installed and we continue to have problems and boss wont do anything to fix it, let alone return a phone call. We will not be doing business with them moving forward.

*****, As I said in both of the Google reviews you left, you and your wife have admitted to us in writing that the problem with the windows is not our fault. In that same email you told us that if we give you a refund you will “keep quiet”. Unfortunately we can’t give money to everyone who threatens us. We will continue to support any workmanship issues associated with anything we have done.