Business ProfileforEar Nose & Throat Center
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 655 Kenmoor Ave SE Ste A, Grand Rapids, MI 49546-8622
- BBB File Opened:
- 12/6/1999
- Years in Business:
- 35
- Business Started:
- 1/1/1989
- Alternate Business Name
- Hearing Resources
- Business Management
- Ms. Allison Pelton, Certified Audiologist
- Contact Information
Principal
- Ms. Allison Pelton, Certified Audiologist
Customer Contact
- Ms. Allison Pelton, Certified Audiologist
- Mrs. Julie Kent, Office Manager
- Dr. John Kosta, President
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Dpbates
09/21/2021
They sold me on a pair of hearing aids with features like being rechargeable and Bluetooth functionality. And after paying almost $4000 dollars for them it never crossed my mind that they might knowingly be selling me garbage.
The Resound 3D app to control the Bluetooth and other functionality of the aids was crap. My audiologist James seemed to be well aware of that, after the fact.
The first aid stopped functioning after a couple moths. I brought them in and they fixed it. A few months later the second one died. I brought them in yet again and this time they returned the entire set to Resound and gave me loaners made by PhoneAk.
Only then did I realize that not only were the Resounds prone to failure, but literally every aspect of the PhoneAk were superior. The PhoneAk were lighter, had much better sound quality and did not need a third party app to make the Bluetooth operate reliably and well.
By this time however I was beyond the return date. They replaced the Resound aids with new ones that functioned no better than the originals. I feel like I was Bait and Switched. Sold on functionality that the devices never possessed.
And I am $4000 dollars on hearing aids that are **********.
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