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Find a Location

Express Auto Finance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Express Auto Finance

      1500 W Dickman Rd Springfield, MI 49037-4840

    • Express Auto Finance

      2828 Stadium Dr Kalamazoo, MI 49008-1543

    Business ProfileforExpress Auto Finance

    Financing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Express Auto Finance has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Express Auto Finance

        1500 W Dickman Rd Springfield, MI 49037-4840

      • Express Auto Finance

        2828 Stadium Dr Kalamazoo, MI 49008-1543

      Location of This Business
      1500 W Dickman Rd, Springfield, MI 49037-4840
      BBB File Opened:
      2/14/2008
      Years in Business:
      22
      Business Started:
      5/18/2001
      Business Incorporated:
      5/18/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • EFC, Inc.
      Contact Information

      Principal

      • Mr. Hikmat Ghazal, President

      Customer Contact

      • Mr. Hikmat Ghazal, President
      • Ms. Robin Steadmon, Office Manager
      • Patty Stewart, Manager
      Additional Contact Information

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Good morning, *********.I writing to ask if there is ANY PLACE IN ************ THAT I CAN TAKE MY CAR TO. The vehicle is definitely not road safe, nor is it drivable. There is no way for me to get this car to Holland. Furthermore,, with all due respect, I would not have purchased this vehicle had I known that I would have to take it to Holland for repairs. I WASN'T TOLD THIS UNTIL AFTER THE DEAL WAS DONE. TOTALLY UNFAIR. ALSO Did request and made aware to several people that I was not happy and wanted to bring the vehicle back to exchange for another one. I was told that there was not anything available on the lot at the time, but that ****( the buyer) would definitely be able to get me another vehicle. then all of a sudden the help stopped and I was no longer able to get another vehicle.( I believe that it was because of my review that I had posted at that time). In all fairness, aren't reviews made available to the customers to be able to express the outcome of their dealings and relationship with the company as long as it's an honest review. And that's what I did, and as stated, no one was willing to help me from that point on. I have been a loyal customer since I believe 2019, if I'm not mistaking, I try to be kind to everyone there. I show respect at all times, yet this is what I get. I'm hoping that you can shed some light on the situation and I can get the needed help that I am rightfully ***********. Thank you *********************** ********************************** ************* BLESSINGS
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anhelina J

      1 star

      04/03/2024

      Christian, Victoria and Christina are rude and disrespectful, they don’t know how to do their job, I had my car since June and they didn’t give me everything I needed after calling and emailing multiple times for the power of attorney and lease agreement, Christian made me drive from Benton harbor Michigan all the way to Goshen Indiana with no plates or tags and then come to find out he messed up and told me to drive all the way back to the dealership to get a plate for my car, then they would sent me a “packet” but it didn’t have not 1 thing I actually needed to plate my car, so then my car got plated late and express only took the extra fees off of my next payment because “that’s all they could do” they’ll threaten tow trucks and repossession if your even a day late on payment then will call you in the rudest way “why haven’t you paid yet” they’ll only let certain people do double payments as well, ones already been shut down, shut all of them down, or get new employees

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