Business ProfileforAdvia Credit Union

Taking away Member Services on weekends and evenings. This credit union has taken away evening hours through the drive through and now are taking away 24/7 Member Services. They are becoming more like a bank by the minute! Banks make 20% profit. They are replacing the 24/7 personalized service with a chat bot named Ava. They will respond here with the same old “Pat” message to call the bank but nothing will be changed. The chat Bot Ava will not be able to assist with all questions and will have limited answers. People need the teller services through the drive through every night until 6 pm because they work until 5 pm. This is ridiculous and they don’t care about their members needs. Fridays end up being too busy to be the only day to get to the bank after 5 pm. They know this but are more concerned about profits than their members!

Thank you for reaching out and providing this review. We want to acknowledge your concerns about enhancing our personalized services with our chatbot, evening hours through the drive-thru, weekend support, and 24-hour member support. Our Advia full-service branches will still service members Monday-Thursday: 9 a.m.-5 p.m., Friday 9 a.m.-6 p.m., and Saturday from 9 a.m.-12 p.m. Throughout the Alliance One and CO-OP Network, Advia members have access to 1,700 fee-free ATMs in Michigan and nearly 35,000 nationwide. For 24-hour access, you can instantly manage your money through Digital Banking and make eDeposits from anywhere. Or, use Telephone Banking to check balances, make payments, transfer checks, and more. More information can be found here: www.adviacu.org/selfservice/24-hour-access. Ava, your Advia Virtual Assistant, is available to answer questions you may have and guide you to resources on our website. Ava can also begin processing requests while connecting you to a live representative to help. We hope we addressed your concerns and encourage you to call us at 844.238.4228 so we may work with you directly. For the greatest account security for our membership, we do not comment on public forums with any information that may be construed as account information. Furthermore, we urge you be cautious about any unsolicited phone calls, texts, or emails you may receive. We do not reach out and ask for personal account information such as your social security number, account number, card number, digital banking login information, or other personal information. Thank you.