Business ProfileforFox Nissan

Date of Initial Transaction: JUL-25-2022 Amount I paid the business: $3405.38 What the business committed to provide me: Working Air Conditioning for my 2014 Nissan NV3500HD Nature of the dispute: I have been trying to get my ** working in my van since July of 2022 and have paid $3405 in the effort and have only had cold blowing ** for about 4 weeks of that time. Over the past 2 years, I have brought my van in 7 times to get diagnosed or worked on for the ** specifically. I first got my ** compressor replaced due to an electrical failure on JUN-14-2023 for $1155.60. ** worked for less than a week and the Evaporator had to be replaced on AUG-14-2023 for $1,849.51. The ** blew cold air for a couple of hours and then only spit out warm air. It doesn't seem like the evaporator was the issue but no way for me to know that. ** compressor had been determined to have failed again due to electrical issues once again and was replaced under parts warranty on SEP-25-2023 at no cost to me with ******* miles on the vehicle. 12 month/10k miles parts warranty was guaranteed to me by salesman *******************. ** blew cold air for less than a day. I brought the van back to the dealership on NOV-22-2023 for a diagnosis and was told that the technicians were unable to diagnose the issue and I would have to return the following year when it warms up. I was guaranteed by ******************* that as long as the issue was from a part that I had already paid them to replace, the warranty would not be an issue. Since this is our only vehicle that can hold all 8 of our family members, we drove it to ******* for Spring Break 2024 and it was very hot. When I brought the vehicle in on MAY-30-2024, I was told that the parts were just out of warranty.See attached document for the remainder of the description. Sorry for all of the necessary background information.