Customer ReviewsforBistro MD, LLC

After trying to resolve this matter with this company which has predatory practices, I want to warn others of my experiences with this company. I began with a membership to Bistro MD. I tried a variety of their food over the course of a couple of weeks and it upset my stomach. I reached out to a few of their dietitians, Morgan and Jessica to discuss. I made the decision to switch to their sister company, Balance. I tried their food for a week and it was too spicy for my stomach. In reviewing my emails, it appears that they push through the next order prior to the previous order being delivered so cancellation or a hold is impossible according to their terms and conditions . These back to back emails on the same day appear as if they are referring to the same order. Today, a box of food that the company automatically ordered for me was delivered. Normally, the company sends emails daily regarding order status. I received none of their usual notifications. I think that they try and push through as many orders as possible before the customer is able to do anything about it . I reached out to supervisor, Chris, regarding this matter. He refused my request for a return shipping label ( for proof that the food was not consumed) and he refused to issue any type of refund on my credit card. I have read the other negative reviews which are similar to my situation. It is my hope that if everyone comes forward, this business will remedy their ways.

We are sorry to hear that you did not have the experience that you anticipated. After reviewing your account I have found that we have cancelled the balance subscription going forward.

When you ordered your Balance meals, you did have to choose whether you wanted a weekly or bi-weekly shipment. We did email you a confirmation of the order at 12:11 AM on 7/5/24. Had you notified us between 7/6/24 and 7/8/24 we could have stopped the shipment as the order did not ship until Tuesday 7/9/24.

You did have the ability to log into your account to view your upcoming orders to choose different meals, skip or cancel anything further.

We are not able to issue a refund or accept return of the package as the order did process and ship as normal and agreed upon when your order was placed.

Dishonest pricing. I was offered and introductory price for the 1st week. I ordered for 3 additional weeks. I never received and email invoice, no way to see your bill on their website, no bill receipt in the box. It was not until I got my credit card bill that I saw I was charged $750 dollars for three weeks of below average food! Very dishonest! No transparency

Good morning,

I am so sorry to hear you did not receive a confirmation email receipt. We can still send that to you for your records. We feel the pricing is very transparent as it is shown immediately entering the website before you click the button "get started" . There is also a big red banner before you actually order indicting first week and offer details stating all future weeks are billed at regular price.

Okay, where to start? The meals are bland as all get out. almost every meal either string beans or broc. The snacks were okay. My issue was this. First week got order on a Sat morning at 9:37am, opened box and all good except ice melted all over. Brushed off and stored contents. Second week, track again, said be here Sat. Well I waited at home ALL DAY and nothing, finally at 5:00 pm tracking says wont be here till SUN. Well the order was sent out Thursday so I decided to call shipper and tell the lady I no longer want the package because of perishable food being no good. She said fine she'll cancel. Well driver shows up and I refuse package and he takes back to his truck. The order is marked delivered on their tracking site. Got a email from Bistro saying it was delivered, called them and told the guy I spoke with all this, he laughs and says you can't cancel a order. Well, now I'm out $292.25 I refused delivery because I DO NOT want to consume possible spoiled food. Anyway, called my bank and they are in the process of sending myself dispute paperwork to sign and refund my money. Stay away from this company! I WILL now research every company before doing business with again with this site.

Good afternoon,

Thank you for your feedback. I have listened to your phone call with our agent. The agent should have in fact refunded you because the shipment arrived late. We do not typically refund orders if a client refuses the shipment but in your case since the shipment was already late, this should have been refunded. I will have an agent contact you and we will be refunding your account now. I apologize for the confusion on our end.