Customer ReviewsforCrystal Clear Water Purification, Inc.

Crystal Clear Water Purification Inc. regarding their poor services and unprofessional conduct. I engaged the services of Crystal Clear Water Purification Inc. for the installation of a water system in my home. Faulty Water System: The system installed by Crystal Clear Water Purification Inc. emits a strong sulfur smell and causes a rough feeling on the skin. Despite my repeated attempts to address this issue with the company, no satisfactory resolution has been provided. The system remains defective and unusable.Lack of Communication: The company has shown a complete disregard for effective communication. I have received no response to my complaints and inquiries, leading to frustration and a lack of trust in their ability to address the problems. Mishandling of Personal Information:theycollected my personal information over the phonewithout providing any assurance or documentation regarding the privacy and security of this data. This is a clear violation of regulations set forth by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).Removal of System without Replacement: Without my consent or acknowledgment, Crystal Clear Water Purification Inc. removed the entire water system from my property, leaving me without a functioning system. This action demonstrates a lack of professionalism and a disregard customersatisfaction.Misrepresentation of Financing Options: The company misled me regarding the financing options available. Despite providing my personal information over the phone, I never received any documentation or forms related to the Aqua Finance approval. Upon contacting Aqua Finance directly, they confirmed that they have no record of my application.These issues have caused immense stress, inconvenience, and financial loss. I have attempted to resolve the matter directly with Crystal Clear Water Purification Inc., but their lack of response and failure to address the problems

Subject: Urgent: Serious Concerns Regarding Lack of Professionalism, Unresponsiveness, and Missing Documents Dear BBB I am writing to express my extreme disappointment and frustration with the level of unprofessionalism and poor service I have encountered from your company. Despite my repeated attempts to communicate and resolve the issues, I have received no response or any documents to sign. This lack of response also extends to my last text message after the visit from the supervisor.Upon contacting Aqua Finance directly, I was informed that the requested documents were never sent by your company. This lack of coordination and failure to follow through on essential tasks is indicative of a highly unprofessional approach to business. Furthermore, I must address the disturbing observation that some members of your staff have exhibited racist behavior, making this experience even more distressing.Additionally, I want to point out that I was never offered any complimentary services or alternatives, despite your claim of providing options for free. It seems that this statement is completely fabricated, adding to the growing list of concerns I have with your company.The water softener, which I had purchased from your company, has never functioned properly. Considering my busy schedule, it has been incredibly frustrating to deal with this ongoing issue without any support or follow-up from your team. The supervisor who came to my home displayed an unprofessional demeanor, further exacerbating the situation.Even in cases of repossession, responsible companies strive to find solutions and address customer dissatisfaction. However, your company has shown a complete lack of concern for customer satisfaction, demonstrating a severe lack of integrity and respect.Furthermore, *********** tech wanted to charge an exorbitant fee of $400 for adding a piece to my hot water tank that was unnecessary. This is a clear indication of either incompetence or an attempt to take advantage of your customers. I implore you to educate yourselves on the principles of respect and customer service, as your current approach is detrimental to your business reputation.In addition to the aforementioned concerns, I must also address the fact that your company has failed to respond to my last text message after the visit from the supervisor. This lack of communication only adds to the growing frustration and shows a disregard for customer support.I would like to highlight that a balance of $1,500 was due for the entire bill. However, due to the numerous issues with the tank and the fact that the Aqua Finance documents were never sent, I became increasingly wary. I assure you that I have no reason to lie about this matter. As someone with a family, all I wanted was respect and loyalty, which have been sorely lacking.

All I expected was compassion and to receive the documents they stated to be sent to receive the financing. The ******* was being held until I felt safe that I was not stuck with a faulty machine. They left me with no instructions and I was clueless coming from the north. All I want is a replacement, my for bags of salt that was taken and an apology.

I have not heard from them they are not responding to my emails, They posted a horrible complaint bragging they repossessed my machine and I dont pay my bills

After IAN hits the Ft.Myers area (Lee county), the company rise the price to $200 for a simple replacement of 3 well water pipes. Rip Off / for senior citizens and/or families with small children. Is this helping the communities??

this is after the hurricane, we are all suffering! we all lost our houses and lives were lost, I'm sorry you have no water but so do thousands of people. This charge is for fixing your well pipe and coming to your house after the hurricane at a state of emergency and fixing your water, techs have left their house that they lost and loved ones that died but getting your water and charging a fair price is acceptable but giving us a bad review because of it , shame on you. 

I have had issues upon issues with this company since buying the whole house reverse osmosis system. I have made calls and emails with questions and complaints and i never get a reasonable response if i even get one. Not only do they never stay on track or be consistent with monthly maintenance without getting on top of them but Somehow there is always something wrong or something that needs to be fixed. IF i have the monthly maintenance and the brand new system from the start it should be running as smooth as possible, it does not. This company says the system is fitted and customized to the needs of the home but it does not clear my water good enough from what my well gives off, then they want to charge me to overhaul/sanitize the system that they guarantee.

******, I am very sorry to read this. While doing maintenance on 9/14, the technician noticed a few issues that we recommended be fixed. Part of the maintenance is to identity issues and give recommendations to repair. The system was installed in 2019, pressure switches are out in the elements and  become rusted and eventually will burnt out and stop working, if that happens then there will be no water. We are just advising the condition of the switch. The recommendations for the sulfur buildup, sulfur buildup is completely out of our control as it comes directly from the well, while performing the maintenance we noticed build up and the gave our recommendations to clear it up. Our warranty for the whole House Reverse Osmosis states that it does not cover sulfur because we cant control what comes from the aquifer. Aquifer levels change often, we are sorry that you are unhappy and if you'd like to give us a call we would be more than happy to work with you. 

How is this still in our profile for the bbb? you didn't even look at our contracts / agreements. It clearly states that we are not responsible for sanitations or sulfur bacteria buildup from the well. This is the ***** issue that has sulfur buildup and will plug up your system. The system will operate fine but overtime it will get clogged if not sanitized. this is normal operation every 3-5 years or if you get sulfur bacteria, refer to our agreement and also consult the health department they will state the same.