Customer ReviewsforCrystal Clear Water Purification, Inc.
12 Customer Reviews
- Date
- Highest Rating
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Review from Pam M
1 star08/26/2024
This is by far the WORST business I have ever done business with! They are so unorganized that it is unbelievable that they stay in business. They automatically charge your credit card weather they do any service for you or not. The book keeping is a total mess. They dont service your equipment and then you end up with a major problem and you have to pay them to fix it. First they said I needed a new water heater after that I needed to sanitize my well. Then I needed to sanitize my house. Then I needed a bubbler. Then I needed new switches. Then I needed a new pressure tank. They tell me I have unpaid invoices when I have canceled checks to prove I have paid them. Actually I would give them a minus star rating.Review from Robert A
5 stars07/27/2024
7-27-2024- Technician ************** Earned this 5 star review for service he provided today. In my opinion, he exceeded expectations. Thank you!**************Review from Heather B
1 star05/16/2024
We have tried very hard to work with this company over the past 2 1/2 years. We are paying for a monthly plan to come and service our salt tank and inspect the system. The most recent issue occurred yesterday with me having to call to get them to come out because we are out of salt. (They seem to only come when we call. I have cameras around our house so we are aware of people on our property. ) They have not been out since early March. This is a recurring problem. We have had to have the hot water heater replaced about 2 years ago and it now has limescale build up on it along with my shower heads and all the faucets in the house. Which all had to be replaced due to this issue when we got the new hot water heater. We have limescale build up on my shower glass and dishes as well. We get promises that this will not happen again by the manager stating she will personally see that our service is taken care of. Well this had not happened. She came out in March to the house. I estimate that we are out of salt 6-12 weeks out of the year. I will have to look deeper into my records but I believe they miss 4-6 serves per year for the last 2 years. For which we have paid them and have not received the services in return. I have asked for a return phone call from this manager without one. I have asked for a plan on what they are going to do to rectify this issue with no response. I do have another company coming out this next week to do what I have asked Crystal Clear to do. It is extremely frustrating and costly all the damage to my pipes, faucets and the water treatment uv light. That has occurred because of the lack of services not provided. Can you please look into this and help us with this issue Thank you.Review from Carter M
5 stars03/12/2024
Crystal Clearwater was amazing. They came to my house and on their way. I was able to see where they were at where the truck location was who was coming there biography this way I could put a name to the face when they pulled up. They installed my water system in an hour and a half super clean the technicians were amazing walked me through everything and explained the whole system even showed me a video to watch you. Explain everything after they were done for my records.Review from dave s
5 stars03/08/2024
They came to our house put a water system in and our water has never been better I can drink from the tap it's bacteria free I never had better water in my house thank you. There is no more spots in ours Fossetts or shower doors it is not corroding or pipes in appliances anymore we thank you so muchReview from Heath W
5 stars12/27/2023
I had crystal clear water come out to my property to deal with some really nasty smelling water. The technician arrived and was very polite and knowledgeable about his job. A simple repair and a sanitation and my water was no longer smelling. Thank you so much for taking care of my problem in such short notice.Review from John L
5 stars12/27/2023
I had Crystal Clear Water come to my house. They installed a whole house reverse osmosis system. My experience was great. I have no complaints. The technicians came out were nice and friendly. I would strongly recommend this company. If you're looking for better water in your home, they even have a nice software where you can see. The technician is on their way to their house and follow them in the truck.Review from TAmi M
1 star10/01/2023
Stay far away from this company!It's been 5 years since we began business and bought our 1st system with crystal clear water. During these 5 years we've had nothing but issues...5 new tanks later and thousands down the drain we have washed our hands clean of these swindlers and moved on to a real plumber who is actually certified in working with these systems...not some sales chumps that drain you for every dime you have for issues that can be easily fixed with simple resin refills instead of entire tank swaps costing thousands. Just do yourself a favor and take my advice!!! Stay away from these people.Review from Clark W
1 star07/06/2023
In late 2022 I paid Crystal Clear over Four Thousand Dollars to replace my water system, On or about 6\21 I was told that the motherboard to the unit didn't seem to be working and since Crystal Clear had installed it I should contact them which I did, I was told it would be $150 for someone to look at it. I did think it odd since it was a unit that was still under warranty I would need to pay for someone to look at it. But,whatever. Right away she started about payment and asked which credit card i wanted use. Apparently they still had my debit card from when I paid for the unit. I was also told there would be convenience fee for charging the card. I said she did have my permission to charge any card including a fee since it wouldn't be a convenience to me. I said I would give the man cash and she agreed. I'm on a fixed income and that late in the month I am budgeted down to the nickel. The next day the gentleman came out and confirmed the problem and he would go back to the office and see if a replacement part was available. If not he would order it and would return. The part was not available and he said it would be in within a day or so. The morning of the 23rd I awake to my debit card charged 154.50 which included the fee. I immediately call the office and said my permission was not given to charge card and I had the cash that I was going to pay when he returned to complete the job. She said she was very sorry and would credit the card right away. A different man came 2 days later to replace the part and told him to see me when he finished so I could pay him. He said there was no charge and I told him the office was aware of it. I later looked, he was gone. I called the office again explained what happened. I also said I hadn't seen any money back on the debit card. She laughing said it takes 4-8 days for a credit to come through. I work in an industry where there are times money needs to be returned,it takes 48 tops. A check for 150 was sent but still no $ ,Review from z. s.
1 star06/23/2023
Crystal Clear Water Purification Inc. regarding their poor services and unprofessional conduct. I engaged the services of Crystal Clear Water Purification Inc. for the installation of a water system in my home. Faulty Water System: The system installed by Crystal Clear Water Purification Inc. emits a strong sulfur smell and causes a rough feeling on the skin. Despite my repeated attempts to address this issue with the company, no satisfactory resolution has been provided. The system remains defective and unusable.Lack of Communication: The company has shown a complete disregard for effective communication. I have received no response to my complaints and inquiries, leading to frustration and a lack of trust in their ability to address the problems. Mishandling of Personal Information:theycollected my personal information over the phonewithout providing any assurance or documentation regarding the privacy and security of this data. This is a clear violation of regulations set forth by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).Removal of System without Replacement: Without my consent or acknowledgment, Crystal Clear Water Purification Inc. removed the entire water system from my property, leaving me without a functioning system. This action demonstrates a lack of professionalism and a disregard customersatisfaction.Misrepresentation of Financing Options: The company misled me regarding the financing options available. Despite providing my personal information over the phone, I never received any documentation or forms related to the Aqua Finance approval. Upon contacting Aqua Finance directly, they confirmed that they have no record of my application.These issues have caused immense stress, inconvenience, and financial loss. I have attempted to resolve the matter directly with Crystal Clear Water Purification Inc., but their lack of response and failure to address the problemsCrystal Clear Water Purification, Inc. Response
06/24/2023
Everything this lady saying is a lie we can show you and prove to you that we ran you through Aqua Finance. We even sent you the forms for Aqua Finance to be signed to complete the paperwork. We have made multiple attempts documented emails text messages, phone calls going on for months which again we can prove all this. We have all the documentation. Her water was smelling, but it was only in the hot water side. We even gave her on a recorded phone call options to come to her house and sanitizer water heater for free. She said no on recording phone calls stating that she does our property because we are racist. Meanwhile, we have someone from every authenticity working at our business. We gave her every option to sign the paperwork or to pay with straight disregard and lack of returning phone calls. So yes, we took back. What was our that was never paid, for we have all the documentations to disprove and discredit what she is saying on every level. So at the end of the day if you dont pay for something, I dont return the companys phone calls emails or text messages.What what happens when you dont pay your bills you cant be mad at the repo company for not paying your car bill come on lady.
Customer Response
06/24/2023
Subject: Urgent: Serious Concerns Regarding Lack of Professionalism, Unresponsiveness, and Missing Documents Dear BBB I am writing to express my extreme disappointment and frustration with the level of unprofessionalism and poor service I have encountered from your company. Despite my repeated attempts to communicate and resolve the issues, I have received no response or any documents to sign. This lack of response also extends to my last text message after the visit from the supervisor.Upon contacting Aqua Finance directly, I was informed that the requested documents were never sent by your company. This lack of coordination and failure to follow through on essential tasks is indicative of a highly unprofessional approach to business. Furthermore, I must address the disturbing observation that some members of your staff have exhibited racist behavior, making this experience even more distressing.Additionally, I want to point out that I was never offered any complimentary services or alternatives, despite your claim of providing options for free. It seems that this statement is completely fabricated, adding to the growing list of concerns I have with your company.The water softener, which I had purchased from your company, has never functioned properly. Considering my busy schedule, it has been incredibly frustrating to deal with this ongoing issue without any support or follow-up from your team. The supervisor who came to my home displayed an unprofessional demeanor, further exacerbating the situation.Even in cases of repossession, responsible companies strive to find solutions and address customer dissatisfaction. However, your company has shown a complete lack of concern for customer satisfaction, demonstrating a severe lack of integrity and respect.Furthermore, *********** tech wanted to charge an exorbitant fee of $400 for adding a piece to my hot water tank that was unnecessary. This is a clear indication of either incompetence or an attempt to take advantage of your customers. I implore you to educate yourselves on the principles of respect and customer service, as your current approach is detrimental to your business reputation.In addition to the aforementioned concerns, I must also address the fact that your company has failed to respond to my last text message after the visit from the supervisor. This lack of communication only adds to the growing frustration and shows a disregard for customer support.I would like to highlight that a balance of $1,500 was due for the entire bill. However, due to the numerous issues with the tank and the fact that the Aqua Finance documents were never sent, I became increasingly wary. I assure you that I have no reason to lie about this matter. As someone with a family, all I wanted was respect and loyalty, which have been sorely lacking.Customer Response
06/24/2023
All I expected was compassion and to receive the documents they stated to be sent to receive the financing. The ******* was being held until I felt safe that I was not stuck with a faulty machine. They left me with no instructions and I was clueless coming from the north. All I want is a replacement, my for bags of salt that was taken and an apology.Customer Response
07/10/2023
I have not heard from them they are not responding to my emails, They posted a horrible complaint bragging they repossessed my machine and I dont pay my bills
Customer Review Rating
Average of 12 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 1:00 PM |
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