This Business Is Not BBB Accredited

Aquarium Depot

Aquarium Depot

(727) 623-0914

Aquarium Depot

12 years in business
4552 107th Cir N Ste B
Clearwater, FL 33762-5033
BBB File Opened: 08/04/2010
Business Started: 11/29/2004
Business Incorporated: 11/29/2011 in FL
Type of Entity
Corporation
Contact Information
  • Principal: Ms. Christina Duncan, Owner
  • Ms. Becky ., Office Manager
  • Mr. Scott T. Duncan, President / Vice President
Business Category
  • Tropical Fish
  • Aquariums - Dealers

Additional Information
  • 14 Days Guaranteed Living or Credit we'll be giving! Our 14 day guarantee begins at time of delivery. We will credit your account with Reefs2go.com for any item which is DOA provided a picture of the item is provided within the 14 day window, r...
  • 14 Days Guaranteed Living or Credit we'll be giving! Our 14 day guarantee begins at time of delivery. We will credit your account with Reefs2go.com for any item which is DOA provided a picture of the item is provided within the 14 day window, requests submitted without the required picture can not be processed. Upon receipt of your shipment, a packing slip is included in your box- please make sure to keep the packing slip - the item must be photographed on the packing slip so we can see the barcode, date and packing info. A duplicate packing slip is not available so please make sure to keep the one you receive with your order. Acclimating marine life in any type of styrofoam container will void the 14 day guarantee Also note--during cold weather, live item(s) will slow significantly in response to the cold. SLOW acclimation is a must for success. We provide you with the necessary items to complete the acclimation and recommend a minimum of 2 hours of acclimation for best results. We reserve the right to require the DOA product to be shipped back to reefs2go for a full store credit of the cost of the animal(s) which are dead. We do not cover the cost of shipment of the missing or DOA critters at a later date. Any non live animal item (ie: pump, skimmer, etc) can be returned for full refund within 30 days of purchase.

Service Area
Internet company servicing the continential US and Alaska
Alternate Business Names
  • Reefs 2 Go
  • Dunkn Enterprises Inc
  • Reefs to GO
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

F

Pattern of Complaints

BBB has received complaints concerning product quality and warranty issues.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Aquarium Depot include:

  • 78 complaints filed against business
  • Failure to respond to 2 complaints filed against business.
  • 3 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
Mon: 10:00 AM to 05:00 PM
Tue: 10:00 AM to 05:00 PM
Wed: 10:00 AM to 05:00 PM
Thu: 10:00 AM to 05:00 PM
Fri: 10:00 AM to 05:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Aquarium Depot

THIS BUSINESS IS NOT BBB ACCREDITED

Aquarium Depot

Customer Review Rating:

Positive
33%
Neutral
17%
Negative
50%

Composite Score:

0 3