Business ProfileforIsland Way Pavers & Pools, LLC
At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 110 Island Way STE A, Clearwater Beach, FL 33767-2216
- BBB File Opened:
- 9/9/2010
- Years in Business:
- 17
- Business Started:
- 2/1/2007
- Business Incorporated:
- 4/9/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CBC1260338 for this business, issued by Construction Industry Licensing Board
These agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of I-CBC1260338 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of I-CPC1458569 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of CPC1459295 for this business, issued by Florida Department of Business & Professional RegulationThese agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CPC1459475 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Island Way Pools, LLC
- Business Management
- JUSTIN HIDALGO, Managing Member
- Contact Information
Customer Contact
- JUSTIN HIDALGO, Managing Member
- Additional Contact Information
Phone Numbers
- (727) 488-0550Other Phone
- (727) 488-0550
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Peggy R
01/22/2022
Island Way Pavers & Pools, LLC Response
01/27/2022
We apologize for your experience and that we fell short of expectations. Your project had many difficulties that pertained to your property that lengthened the timeline. You had large limestone boulders underground where you wanted to place the pool. Most companies would have pulled off and not continued to build which would be our contractual right due to an underground obstacle.
We had to jackhammer the earth and remove the stone debris in order to make your dream of a swimming pool a reality. We only asked that you covered our costs since this was not covered by your original contract. That is the $5,000 you are referring to. Also when we sell a screen footer we meant it as a standard 8" by 8" footer. You required a much larger footer as Pombos designed a very large 2 story screen. You didn't pay for the larger footer and Island Way absorbed that cost even though you should have paid it. This included a massive amount of extra steel and concrete which we faced 30% increases on pricing last year. We also let you work with our subcontractor and not pay the contractor markup on the large screen enclosure so you saved a ton of money there. In the end you received a great value due to the flexibility of our company. You should have paid much more for the screen and footer than you did and also for the jackhammering of limestone boulders.
Some of your other complaints we can just apologize for we had a big labor and supply chain interruption due to the pandemic that lasted all last year. We still got your pool done and we assure you we barely broke even on it because you were unwilling to pay the proper costs to do the work correctly. If we knew this is how you would act after the pool was complete and during we would have pulled off once we hit the underground boulders, refunded your money and you may have not even gotten any other company to build you a pool. So I hope you can see our side and feel grateful for what you have and not continue to insult us online.
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