Business ProfileforSpa Manufacturers, Inc.

I purchased a swim spa from this company in 2022. It was set to deliver between January and March of this year. I received notification of it delivering February 12th. It was indicated that likely it would be delivered February 13th by the shipping manager and the crane company contacted me initially stating that they would be there Monday afternoon (13th). I was told the driver called me the Friday prior indicating the delivery date. I never received a call or never confirmed any other date other than the 13th. The crane company showed up on Monday (13th) after prompting from the manager of ******************* who works for the swim spa company. They then proceeded to call us (after the crane was already there) and indicated the spa would not be delivered until Tuesday (14th). We were never notified of this and no confirmation was made regarding this. Furthermore, they requested a contractor the day the unit was supposed to be delivered, all of this unknown to us. I am requesting the initial crane fee on the 13th as we had to pay for two due to their mistake. I am requesting a refund in the amount of $900 for the crane showing up on the day it was requested and have email evidence. I am seeking to pay one of the days of the crane and not two, which I was never supposed to have to pay.I never received a call from *****, who was supposed to update me on the claim. He also was very upset that the crane could not arrive on Monday, February 13th in the morning.