Business ProfileforPeltz Shoes

I purchased shoes in the amount of $42.75 at the ********* ****** location on 11/15/23. I used a **** gift card that had a remaining balance of $39.95 on it and paid remainder with a credit card. On 11/21/23 I went to store to exchange for different color. A clerk went to get the exchange and the manager ***************************** started doing things on computer. He then said, oh you had 2 forms of payment. I explained and he said the amounts were returned to form of payment. I told him I only was exchanging not returning and I no longer had the gift card as it was a zero on it and the clerk at the store asked if she wanted me to throw it away. He contacted ********************* the South Area Manager to see how to handle. He said she would call me that day. I called her later in day and she said she needed to contact 3rd party and would call by 5:00. No call and still no call. I called on 11/28/23 and left message. No return call. I emailed ********************************* (Chief Operating Officer) and explained and stated I needed a resolution. Nothing again in return. I have no product and no way of using return method of payment. I simply want a store credit for the $39.95 for the product I was only exchanging. Receipt #7-7814.