Customer ReviewsforResource Property Management, Inc.
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mark B
1 star09/18/2024
COSTING ME THOUSANDS DUE TO THEIR NEGLIGENCE! Every interaction with this companies managers has been awful. I own a condo in ***** and am treated as a nuisance any time I call or email. Responses are rarely timely and consistently short and rude. As an owner PAYING for this company, I am submitting for the termination of our associations contract with them. Truly awful experiences with **** and ****** from the *********** and Clearwater offices. I have been trying to find emails of their upper management to inform them but haven't found the contact information yet.Review from Ana H
1 star09/09/2024
Resource Property Management took over my condominium, and what was once a beautiful, friendly, and well-run building is now deteriorating, dirty, and covered in mold. I am in the midst of a plumbing emergency that has left the unit below me with a leaking ceiling and me with a bathroom that cannot be used. Despite my hiring two plumbers to check for issues, RPM ignored my emails for help determining where the leak originated. Subsequent plumbers cannot take the necessary steps to determine if the problem stems from the main stack or building lines. Any other management company and HOA would have immediately hired a leak detection company and someone to cut into the drywall to find the issue. RPM chooses to ignore any requests for help. Hopefully, the main branch will answer my most recent attempt to seek help. If they do, I will revise this review.Review from John H
1 star07/19/2023
Beware of this Property management company. They are ripping thier owners off at St Andrew Cove1 off Keene Road. FYI do not buy a condo here or anywhere that this Property management manages. They spend the minimum amount of money for ground work. They do nothing in the ugly laundry room. They don't care they just care about your monthly fees to line thier pockets. I have to move because I was being harassed for 3 years from a felon upstairs.Review from Skye L
1 star07/10/2023
One of the worst companies I have ever dealt with. ****, ignorant, inefficient, incompetent and disreputable are the words that come to mind to describe my experience with them as well as having been out and out lied to by their staff.Review from Diana C
1 star06/29/2023
Trying to purchase a condo and Resource Property Mgmt has blocked us at every turn. Information they sent was late and incomplete which resulted in the closing being canceled. We rescheduled for the following week and still were unable to get the necessary documents needed for the closing, If you call any of their 4 locations their employees are uninformed, unprofessional and seem to have no knowledge of who to contact within their own organization. I was transferred so many times I just gave up. Stay away from this company they are BAD!!Resource Property Management, Inc. Response
07/03/2023
We are very sorry that you encountered a less than pleasant experience with our team members and company while you were in the process of purchasing a condominium in one of our managed communities. Please feel free to reach out to our Executive Team directly with additional information at ********************************************************* so that we may clarify and rectify the issues that you experienced. We certainly use this type of feedback to target train any of our team members directly so that this type of issue does not occur in the future. On behalf of Resource Property Management we hope that you enjoy living in your new condominium unit.Review from Chris P
1 star06/06/2023
Not too impressed with this company they came in and first thing they did was to eliminate part time employee vacation , wow thanks alot resource we worked there 7 years and so glad you showed up to take over. Company does not hire new employees and constantly bugs other employees to do more more more hours or to cover for others when they could care less about hiring new people when people leave. Taking away employee vacations great job resourse hope they take your vacation next. Im only planning on staying 6 months hope they drop the contractResource Property Management, Inc. Response
06/07/2023
This is not a client! This is a disgruntled employee who is upset about policies enacted by the association, not RPM. This is not the proper forum for this and should be removed from the BBB site.Customer Response
06/07/2023
I bet you woukd like this matter to go away. It's not a hoa decision we don't work for them anymore unfortunately and was told they don't pay part time employee vacations. Good way creating disgruntled employee my comment stands and hope no one hires such a company I think they are horribleReview from Deb D
2 stars05/13/2023
*************** V condominiums **********,** ************************* area near the pool and around the pool also the entire building 901 Block next to pool. There are so sprinklers working. The landscapers come and really are mowing dirt and weeds. Building 8 is in the same position. Common area in front of building 8 and 9 newer planted trees are listing over as the posts holding them are all down, loose and those newer trees are falling over. Again no sprinklers there are working in the common ares around those two buildings *************** which is at the Cul de sac end of ********* Maybe they can communicate with ** as we have a bulletin board in the mailbox area, Pool umbrellas broke and were never replaced. Two of those needed. Thank you,Deb DReview from Rosemary L.
1 star03/03/2023
I live in a condominium building in ***************, *******. This building is presently being managed by Resource property management out of ******** *******. This company has been managing this building for approximately six years. I must say I have never seen this building so filthy or in such disrepair in the 40 years that I have been in this building.. The quality of workmanship that comes from this company is pathetic. Recently, maintenance has repaired walls in the hallways that were peeling. The repair job was so bad that it must be completely redone. The walls that were peeling, were simply painted over. There was no spackle involved and the paint used was a different color. This is totally unacceptable. We paid for these repairs and when speaking with resource stating that the repairs need to be done again it should be their money that pays for it this time. The carpeting in the hallway always used to be shampooed three times a year, this company has yet to do it. I asked the boss to come to our building and take a tour, but no. I have found that there employees to not tell the truth, they tell you what you want to know. We have gone from full-time managers to part Time or portfolio managers and simply having an admin in the office that would answer to a manager. It is common place to have missing door staff that calls out sick etc. and staff is never replaced. Door staff in ********* used to always be dressed in black and white it it is a slight touch of professionalism . However now the way the staff dresses you cant tell who is who nor do they dress professional in anyway. The staff also does not know rules or regulations of the property I have argued with the staff about rules and they get angry and nasty. This is what we pay for! Anyone thinking of this company RUN!Review from Linda L
1 star06/02/2022
ZERO X ZERO. This is THE MOST UNRESPONSIVE DISGUSTING company on the planet. They NEVER return phone calls! They do business in a mean mode. They took over and they immediately started sending late notices and harrassing the people who live here. They supposedly MANAGE over 300 communities. How many calls should it take to not reach anyone? In the short time they have been in our community the quality of everything is in the sewer. The trees are never trimmed. Personal gardens are destroyed. The fence is broken and falling down. They never fix it. They tore out all the gorgeous bushed that lined the fence. I am appalled by the lack of professionalism. If anyone even thinks about using this company, they need their heads examined.Review from Roseann S
1 star02/28/2022
ABSOLUTE WORST CUSTOMER SERVICE! In fact, customer service is non-existent. Incompetent employees and continuous turnover at the Seminole office. AVOID Resource Property Management if you can.Resource Property Management, Inc. Response
03/04/2022
We would love to know what community ******* ******** lives in as well as her address so that we can follow up with her as to her concerns with our office and work towards resolving the issue that she initially contacted us about.
Customer Review Rating
Average of 10 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.