Business ProfileforLT Plumbing, LLC

Contacted LT Plumbing to repair a copper pipe pinhole leak. The leaking pipe was already located and slab opened for access to the pipe.On 09/05/2023, LT Plumbing sent out an apprentice plumber (**). The ** cut the pipe using a Sawzall. The pipe was not cut square and not prepared correctly for solder. After approximately one hour, I asked the ** to leave and contacted his supervisor. Supervisor was sent a photo of the unfinished repair. Field Supervisor sent out another crew. The repair was completed with couplings and new piece of pipe.On 09/07/2023, it was determined the repaired pipe had a small leak. Repairing crew returned but small leak could not be replicated. After the crew left left, colored paper was used to wrap around the pipe. The colored paper indicated the pipe was still leaking. A photo was sent to the plumber. ******* advised they would return the next day. They did not show.On 09/18/2023, I sent a text to the field supervisor. He indicated he would have a crew out on 09/20/2023. On 09/20/2023, the field supervisor stated his crew had an emergency and would be unable to show. The field supervisor stated they would return on 09/25/2023. On 09/25/2023, the crew and field supervisor failed to show. I followed up on 09/28/2023 to both the field supervisor and plumber; no response.On 09/29/2023, I called the office and requested a refund. Office clerk advised she would speak to the supervisor and call me back. No call back. On 10/03/2023, supervisor sent a text saying only a portion would be refunded. I disagreed via text. No response. Followed up on 10/05/2023, and the supervisor agreed to process refund. Called LT Plumbing on 10/09/2023 because refund was not processed. No call back. Called LT Plumbing on 10/11/2023 regarding refund still not being processed. No call back.I have all the photos and text messages. I prefer to resolve with a refund in the full amount to settle the dispute. Will not use LT Plumbing again.